Amruth Syama Prasad
Alice Springs,Australia
Summary
Experienced technical professional specializing in implementing and optimizing IT solutions, focusing on building CRM solutions to streamline business processes within Customer Service and Sales modules. Proven track record of driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Committed to continuous learning and self-development, currently dedicated to exploring and certifying in Microsoft Power Platform.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MS Dynamics 365 Technical Consultant
Alhilal Bank
01.2021 - Current
- Contributed to development of Dynamics 365 solutions, with a focus on building the Customer service & Sales modules . Leveraged Power platform tools to create workflows and automation that helped enhance the operational efficiency .
- Managed the design, distribution, and analysis of surveys using Dynamics 365 Customer Voice to capture and act on customer feedback.
- Supported the integration of Genesys Cloud solution with Dynamics 365 CRM to enhance customer engagement and streamline communication workflows
- Collaborated with cross-functional teams to drive project implementation and user adoption.
- Conducted training sessions for staff on new software tools and best practices.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
E- Channels Lead
Al Hilal Bank
01.2019 - 01.2021
- Leading end to end projects across digital transformation by evaluating business requirements and needs. Worked effectively in fast-paced environments.
- Managing change requests, availability & uptime and upgrades of applications which includes SMS Banking, Contact Centre Solution, Mobile Banking, Loyalty platform.
- Timely resolution of application incidents raised within agreed SLA.
- Proven ability to learn quickly and adapt to new situations.
Associate Engineer
Cognizant Technology Solutions
11.2014 - 12.2019
- Developed and maintained cross-platform mobile applications using Kony, iOS (Objective-C), and Xamarin frameworks. Contributed to full application lifecycle from design to deployment, with experience in integrating APIs, optimizing performance, and publishing apps to the Apple App Store and Google Play Store. Demonstrated flexibility and quick adaptability to evolving technologies in mobile development
Senior Software Engineer
CCS Technologies
11.2011 - 11.2014
- Developed iOS applications using Objective-C, with end-to-end involvement
Education
BE - Computer Science
Annamalai University College
01.2011
Skills
- PowerPlatform
- Plug-ins, Custom Workflow Activities, Cloud Flows etc
- Proficient in Net and JavaScript
- Experience with various database systems: MySQL, MS-SQL, Oracle, Postgres
- Proficient in Mobile application development using Native and cross platform libraries
- Teamwork and collaboration
- Problem-solving
Certification
- Dynamics 365 Fundamentals (CRM) – MB-910
- Kony Certified Professional – Mobile Application Development
LANGUAGES
English, Malayalam, Hindi, Tamil
SUMMARY
- Microsoft Dynamics 365 Consultant with over 6 years of experience in the banking industry and 7 years of background in mobile application development. Skilled in delivering digital transformation initiatives through Dynamics 365 CRM development and support, with proven success in aligning IT solutions to business objectives. Experienced in managing and supporting multiple e-channel applications, including mobile banking, SMS banking, loyalty platforms, and contact center solutions (Genesys).
- Recognized as a result-driven professional with a strong track record of resolving mission-critical issues, adapting to rapidly changing environments, and driving bottom-line success. Holds a Kony certification with hands-on experience in iOS application development (Objective-C) and Swift-based proof of concepts, including app store deployments.
- Passionate about continuous learning and quick to adapt to emerging technologies. Open to global opportunities where expertise in Microsoft Dynamics and enterprise mobile solutions can make a meaningful impact.
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge. 27/06/2025 Amruth Syama Prasad
Certification’s
Dynamics 365 Fundamentals (CRM) – MB-910
Timeline
MS Dynamics 365 Technical Consultant
Alhilal Bank
01.2021 - Current
E- Channels Lead
Al Hilal Bank
01.2019 - 01.2021
Associate Engineer
Cognizant Technology Solutions
11.2014 - 12.2019
Senior Software Engineer
CCS Technologies
11.2011 - 11.2014
BE - Computer Science
Annamalai University College
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