Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

AMTESH SINGH

FORRESTFIELD

Summary

A dedicated and empathetic professional with extensive experience in client service, I excel at multi-tasking and thriving under pressure while working collaboratively within a team. My background has equipped me with strong organisational and problem-solving skills, and my enthusiasm for supporting others drives me to make a meaningful impact. I am passionate about contributing to the community and advancing the well-being of individuals with disabilities. I am currently seeking a role within the community and disability sector where I can leverage my skills and experience to support and empower those in need, while continuing to grow professionally and personally.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT SERVICE DESK AGENT

COMMONWEALTH BANK
04.2024 - 06.2024
  • Providing exceptional customer service and technical support to internal colleagues
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Resolving software, hardware, and network issues promptly
  • Escalating to Level 2 support if needed while keeping the end user updated throughout the process
  • Documenting all interactions and solutions accurately in our ticketing system and collaborating with cross-functional teams.

DISABILITY SUPPORT WORKER

POSSABILITY
05.2022 - 11.2023
  • Providing active support by developing personal interests, providing personal care, transportation, and coaching independent living skills
  • Providing health support by following health support plans
  • Demonstrating positive behaviour support by managing behaviour triggers and escalation
  • Completing shift reports, incident reports, household communication diaries, individual diaries, program notes, WHS checklists, and forms.

TELEPHONE VOTING OPERATOR

TEC
03.2024
  • Answering incoming phone calls
  • Accurately recording and/or relaying relevant information while adhering to established procedures
  • Registering clients for telephone voting using dedicated software
  • Maintaining confidentiality.

OPERATIONS TEAM MEMBER

BUNNINGS
01.2023 - 02.2024
  • Assisting customers and discussing the quality and quantity of services for purchase
  • Assisting in replenishing merchandise
  • Using Microsoft Office for internal team communication and smooth delivery of services
  • Managing inventory.

CUSTOMER SERVICE CONSULTANT

DEPARTMENT OF PREMIER AND CABINET (DPAC)
01.2022 - 12.2022
  • Providing advice on COVID-19 and information on general Government services to clients while working at the Covid Response Unit and Service TAS
  • Handling a large number of calls for COVID-19 test referrals, advice, and vaccinations
  • Organising and arranging referrals to appropriate Government agencies
  • Accurately capturing and recording sensitive information for reporting purposes
  • Providing accurate information based on changing legislation to individual businesses and recreational organisations
  • Using the department's internal software to record and verify client's information for RATs distribution at Service TAS
  • Using Microsoft Office for internal team communication and smooth delivery of services.

DELIVERY DRIVER

SRT LOGISTICS
12.2020 - 05.2022
  • Providing exceptional customer service to clients
  • Assisting customers with any issues that may arise
  • Delivering goods safely from the warehouse to the client's location
  • Handling paperwork for delivery
  • Ensuring compliance and safety is adhered to at all times
  • Developing, growing, and maintaining good relationships with customers and employees.

TRANSPORT ALLOCATOR

5AAB TRANSPORT
11.2019 - 12.2020
  • Providing exceptional customer service to clients
  • Liaising with customers and drivers
  • Training new staff and keeping staff updated with new guidelines
  • Scheduling fleet in accordance with customer requirements
  • Communicating professionally with customers and drivers regularly
  • Exercising sound judgment to make consistent and robust decisions
  • Answering calls and sending customer delivery updates
  • Checking and sorting paperwork
  • Resolving customer issues relating to the transportation of goods and products.

Education

Diploma of Community Services -

IIET
01.2023

Diploma in Hospitality Management -

VICAT
01.2017

Certificate III and IV in Commercial Cookery -

VICAT
01.2016

Diploma in Mechanical Engineering -

Patiala Polytechnic College

Skills

  • Strong Written and Verbal Communication Skills
  • Administrative Skills and Handling Pressure
  • Empathetic and Problem Solver
  • Time Management and Strong Work Ethics
  • Quick Learner and Attention to Detail
  • Proficient in Microsoft Office and Learning New Software
  • Critical Thinking

Certification

  • Working with Vulnerable People Card
  • Unrestricted Driver's Licence
  • First Aid Certificate
  • National Police Check

Volunteer Experience

RIDING FOR THE DISABLED ASSOCIATION (RDA), GLENORCHY, 03/2021, 06/2022, Assisted in delivering horse riding lessons to young people with disabilities

References

REFERENCES AVAILABLE ON REQUEST

Timeline

IT SERVICE DESK AGENT

COMMONWEALTH BANK
04.2024 - 06.2024

TELEPHONE VOTING OPERATOR

TEC
03.2024

OPERATIONS TEAM MEMBER

BUNNINGS
01.2023 - 02.2024

DISABILITY SUPPORT WORKER

POSSABILITY
05.2022 - 11.2023

CUSTOMER SERVICE CONSULTANT

DEPARTMENT OF PREMIER AND CABINET (DPAC)
01.2022 - 12.2022

DELIVERY DRIVER

SRT LOGISTICS
12.2020 - 05.2022

TRANSPORT ALLOCATOR

5AAB TRANSPORT
11.2019 - 12.2020

Diploma of Community Services -

IIET

Diploma in Hospitality Management -

VICAT

Certificate III and IV in Commercial Cookery -

VICAT

Diploma in Mechanical Engineering -

Patiala Polytechnic College

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