Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMTESH SINGH

FORRESTFIELD

Summary

An exceptionally reliable and dedicated professional who excels in multitasking, handling pressure, and thriving in team environments. With infectious enthusiasm and an inspirational approach, leveraged extensive experience in customer service, technical support, and retail operations to develop outstanding organizational and problem-solving skills. Known for a calm and effective approach in high-pressure situations, adept at exploring new opportunities and pushing boundaries to achieve client satisfaction. Currently seeking a challenging role within a dynamic organization that values growth and development, in order to further expand knowledge and potential.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT SERVICE DESK AGENT

COMMONWEALTH BANK
04.2024 - 06.2024
  • Providing exceptional customer service and technical support to internal colleagues
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Resolving software, hardware, and network issues promptly
  • Escalating to Level 2 support if needed while keeping the end user updated throughout the process
  • Documenting all interactions and solutions accurately in our ticketing system and collaborating with cross-functional teams.

TELEPHONE VOTING OPERATOR

TEC
03.2024
  • Answering incoming phone calls
  • Accurately recording and/or relaying relevant information while adhering to established procedures
  • Registering clients for telephone voting using dedicated software
  • Maintaining confidentiality.

OPERATIONS TEAM MEMBER/Warehouse Forklift Operator

BUNNINGS
01.2023 - 02.2024
  • Assisting customers and discussing the quality and quantity of services for purchase
  • Assisting in replenishing merchandise
  • Using Microsoft Office for internal team communication and smooth delivery of services
  • Monitored KPIs to evaluate team performance, identifying areas for improvement and implementing corrective actions.
  • Developed strong relationships with vendors and suppliers, negotiating favourable terms for goods and services procurement.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

CUSTOMER SERVICE CONSULTANT

DEPARTMENT OF PREMIER AND CABINET (DPAC)
01.2022 - 12.2022
  • Providing advice on COVID-19 and information on general Government services to clients while working at the Covid Response Unit and Service TAS
  • Handling a large number of calls for COVID-19 test referrals, advice, and vaccinations
  • Organising and arranging referrals to appropriate Government agencies
  • Accurately capturing and recording sensitive information for reporting purposes
  • Providing accurate information based on changing legislation to individual businesses and recreational organisations
  • Using the department's internal software to record and verify client's information for RATs distribution at Service TAS
  • Using Microsoft Office for internal team communication and smooth delivery of services.

HC/MC DELIVERY DRIVER

SRT LOGISTICS
12.2020 - 05.2022
  • Providing exceptional customer service to clients
  • Assisting customers with any issues that may arise
  • Delivering goods safely from the warehouse to the client's location
  • Handling paperwork for delivery
  • Ensuring compliance and safety is adhered to at all times
  • Developing, growing, and maintaining good relationships with customers and employees.

TRANSPORT ALLOCATOR

5AAB TRANSPORT
11.2019 - 12.2020
  • Providing exceptional customer service to clients
  • Liaising with customers and drivers
  • Training new staff and keeping staff updated with new guidelines
  • Scheduling fleet in accordance with customer requirements
  • Communicating professionally with customers and drivers regularly
  • Exercising sound judgment to make consistent and robust decisions
  • Answering calls and sending customer delivery updates
  • Checking and sorting paperwork
  • Resolving customer issues relating to the transportation of goods and products.

HC/MC Driver

5AAB Transport PTY LTD
09.2018 - 11.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Side Loader Operator

Kang Transport
01.2018 - 09.2018
  • Performed semi-truck container deliveries and side loader deliveries in the Melbourne region.
  • Picked up and dropped off containers from ports.
  • Minimised liability by consistently following road rules when driving.
  • Developed and maintained relationships with customers and vendors to secure repeat orders.
  • Resolved customer complaints quickly and professionally to provide quality customer service.
  • Coordinated efficient routes to avoid delays and optimise schedules.

Heavy Rigid Truck Driver

Spotless
07.2016 - 12.2017
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Kept meticulous logs of correspondence with customers and freight recipients.
  • Delivered goods to customers both locally in Melbourne and long distance in VIC.

Shift Leader

Pizza Hut
08.2014 - 07.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Diploma in Mechanical Engineering -

Patiala Polytechnic College

Diploma of Community Services -

IIET
01.2023

Diploma in Hospitality Management -

VICAT
01.2017

Certificate III and IV in Commercial Cookery -

VICAT
01.2016

Skills

  • Strong Written and Verbal Communication Skills
  • Administrative Skills and Handling Pressure
  • Empathetic and Problem Solver
  • Time Management and Strong Work Ethics
  • Quick Learner and Attention to Detail
  • Proficient in Microsoft Office and Learning New Software
  • Teamwork and Collaboration
  • Troubleshooting
  • Problem-Solving
  • Attention to Detail
  • Data Entry
  • Work Scheduling

Certification

  • Working with Vulnerable People Card
  • Unrestricted Driver's Licence
  • First Aid Certificate
  • National Police Check

Timeline

IT SERVICE DESK AGENT

COMMONWEALTH BANK
04.2024 - 06.2024

TELEPHONE VOTING OPERATOR

TEC
03.2024

OPERATIONS TEAM MEMBER/Warehouse Forklift Operator

BUNNINGS
01.2023 - 02.2024

CUSTOMER SERVICE CONSULTANT

DEPARTMENT OF PREMIER AND CABINET (DPAC)
01.2022 - 12.2022

HC/MC DELIVERY DRIVER

SRT LOGISTICS
12.2020 - 05.2022

TRANSPORT ALLOCATOR

5AAB TRANSPORT
11.2019 - 12.2020

HC/MC Driver

5AAB Transport PTY LTD
09.2018 - 11.2019

Side Loader Operator

Kang Transport
01.2018 - 09.2018

Heavy Rigid Truck Driver

Spotless
07.2016 - 12.2017

Shift Leader

Pizza Hut
08.2014 - 07.2016

Diploma in Mechanical Engineering -

Patiala Polytechnic College

Diploma of Community Services -

IIET

Diploma in Hospitality Management -

VICAT

Certificate III and IV in Commercial Cookery -

VICAT

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