Amy Alexander
Swan Hill,VIC
Summary
Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Knowledgeable 2IC with solid background in providing compassionate care and support to individuals with disabilities. Successfully implemented personalized care plans and facilitated daily living activities to enhance clients' quality of life. Demonstrated excellent communication and problem-solving skills to effectively address clients' needs.
Overview
14
14
years of professional experience
Work History
Acting Supervisor
Aruma
12.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Acting 2IC
Aruma
11.2024 - Current
- Assisted the house supervisor in the development and completion of plans.
- Communicated with family members to provide updates on their relatives.
- Supported customers in navigating health plans and connecting with local GPs.
Acting Supervisor
Aruma
09.2024 - Current
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Was involved in running team meeting
- Had Personal Development meeting with staff discussing the things they want to further develop themselves.
- In Charge of rostering and finalising the pays at the end of the fortnight
- Mentoring of staff
- Incident report writing filling in the management section
Disability Support Worker
Aruma
11.2010 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Education
Certificate IV - Disability Studies
Bremer Tafe
Queensland05-2006
Skills
- Training and mentoring
- Staff management
- Customer service
- Teamwork
- Goal setting
- Problem-solving abilities
- Team collaboration
- Reliability
- Professionalism
- Active listening
- Organizational skills
- Effective communication
- Time management
- Multitasking
- Documentation and reporting
- Payroll processing
- Safety protocols
- Conflict resolution
Accomplishments
I was the HSR for 155 Yana for 1 year I enjoyed learning all the different policies and procedures.
I am recently studying Advanced Diploma of Community Sector Management through Hammond Institute I enrolled in August 2024.
Timeline
Acting Supervisor
Aruma
12.2024 - Current
Acting 2IC
Aruma
11.2024 - Current
Acting Supervisor
Aruma
09.2024 - Current
Disability Support Worker
Aruma
11.2010 - Current
Certificate IV - Disability Studies
Bremer Tafe
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