AMY BALLESTEROS
Melbourne,VIC
Summary
Dedicated and detail-oriented professional with a passion for continuous learning and delivering high-quality work. I thrive in collaborative problems, with practical, creative solutions. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Financial/Insurance Agent
Manulife Phils
Bacolod , Phils.
09.2014 - 10.2024
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Travel Agent Assistant
Silverwind Travel and Tours
Bacolod, Phils
09.2009 - 11.2013
- Ensured all paperwork was completed accurately before submitting it to the appropriate authorities.
- Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
- Created travel itineraries and made adjustments to meet client specifications.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
Service Crew Member
McDonalds Phils
Bacolod, Phils
10.1999 - 07.2009
- Provided support to other staff members during busy hours when needed.
- Prepared food items according to recipes and menu specifications.
- Delivered quality products within specified time frames while adhering to company standards.
- Followed all safety guidelines when handling food and beverage items.
- Greeted customers and provided excellent customer service.
Sales Clerk/Sales Merchandiser
Gaisano Supermarket
Bacolod, Phils
10.1998 - 08.1999
- Prepared merchandise for shipment according to company policy ensuring correct packing materials were used.
- Performed price checks for items requested by customers when needed.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Performed regular inventory counts to ensure accurate records were maintained.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
Education
Midwifery - Midwifery
Riverside College
Bacolod City, Phils03-1996
Skills
- Regulatory compliance
- Policy writing
- Sales strategies
- Risk assessment
- Customer service
- Client relationship management
- Inventory management
- Problem solving
- Effective communication
- Team collaboration
- Food preparation
- Conflict resolution
- Reliability and punctuality
- Safe handling standards
- Product sourcing
References
References available upon request.
Timeline
Financial/Insurance Agent
Manulife Phils
09.2014 - 10.2024
Travel Agent Assistant
Silverwind Travel and Tours
09.2009 - 11.2013
Service Crew Member
McDonalds Phils
10.1999 - 07.2009
Sales Clerk/Sales Merchandiser
Gaisano Supermarket
10.1998 - 08.1999
Midwifery - Midwifery
Riverside College
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