Amy Bosomworth
Norman Gardens,QLD
Summary
Proven leader with extensive experience in management and employment services at Max Employment, demonstrating exceptional skills in regulatory compliance and customer service. Excelled in fostering stakeholder relationships, achieving key performance indicators, and enhancing team productivity through effective coaching. Highly motivated and personable, with a knack for exceeding targets and driving results.
Overview
12
12
years of professional experience
Work History
Field Officer
Max Employment
01.2024 - Current
- Identify potential Work for the Dole host organisations within the region
that can offer places or projects that meet the demands of the region - Foster and develop strong relationships that lead to quality activities that
meet the Mandatory Activity - Requirement intent, the needs of the local labor market and skills in
demand and the needs of job Seekers - Work closely and collaboratively with MAX operational sites, and other
Workforce Australia - Providers to establish community networks and projects that deliver the
program objectives within the region - Develop and negotiate places and project proposals, contracts, and
agreements appropriate to self-sourced activities - Develop cost effective budgets for relevant activities within set limits to
achieve and meet current performance and revenue KPIs - Meet monthly commencement, revenue and quality KPIs, including
conducting appropriate referral generation activities in sites to achieve
these - Undertake, review and update risk assessments and develop risk
mitigation strategies for all activities including observational work
experience, volunteer work, local jobs programs and other relevant
activities - Regular review and monitoring of all activities and hosts at a minimum of
once per month - The development of timely and accurate ‘end of activity’ reports and
acquittals - Promotion and showcasing of Work for the Dole activities as required
- Manage and support job seeker attendance, participation and WHS
needs for all Work for the Dole activities - Timely and appropriate management, investigation, and reporting of
incidents (e.g. behavioural, accident, damage to property) per relevant
guidelines - Assist MAX operational sites within the region to meet contractual
obligations in servicing Mandatory Activity Requirement eligible job
seekers by identifying places and project activities that provide real work
like experiences and matching accordingly - Manage the ongoing relationship with contracted host organisations,
including conducting host monitoring visits to ensure respective
organisational needs are met - Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
Business Manager
Max Employment
06.2023 - 12.2023
- Ensuring all KPIs are met including triple green targets, placements, outcomes, claims and all service requirements as stipulated by MAX Employment
- Conducting Employment Services activities consistent with contractual and legislative requirements and MAX Employment philosophy and quality standards
- Managing own job seeker caseload or proportion of, based on the office’s staff to job seeker ratio
- Coordinating, scheduling and allocating Employment Services staff and activities consistent with
- MAX Employment philosophy and quality standards
- Providing a high-quality service to all job seekers irrespective of their age, gender, race, culture, religion, disability or circumstance
- Ensuring that claims, job seeker training and all service requirements are met as per MAX Employment guidelines
- Monitoring, auditing and ensuring that job seeker file case notes and all other documentation are relevant and exceed the minimum contractual standards
- Maintaining and reporting statistics relating to the provision of Employment Services to the Regional Manager
- Referring job seekers to Professional Services for assessments, treatment plans and follow up of recommendation
- Promoting and negotiating employment opportunities with employers and marketing job seekers for vacancies
- Ensure office expenditure is within company guidelines
- Training and mentoring staff to ensure their performance exceeds minimum KPI standards
- Conduct Recruitment and Selection activities in consultation with Human Resources and the
- Regional Manager, in accordance with the Company’s Human Resource Policies and Procedures
- Managing staff performance in consultation with the Regional Manager and Human Resources and in line with the company’s performance management system
- Increased overall team productivity by fostering a positive work environment and providing effective leadership
Job Coach
Max Employment
07.2022 - 06.2023
- Interview customers and arrange ongoing training and development activities, monitor customer’s attendance at appointments and participation in activities
- Manages the customers and ensure the right assistance from other team members and partners
- Collaboratively develop and review customer Job Plans
- Liaise with external service providers and arrange concurrent servicing where possible
- Monitor customer progress in employment and education
- Coordinate and monitor effectiveness of support
- Ensure all KPI’s are met including targets, outcomes, claims and all service requirements
- Interview new MAX Employment customers and assessing their need for ongoing training and development needs that meet the skills and labour needs of employers
- Confirm the customer’s eligibility for service, confirming their identity and explaining the services that MAX Employment will deliver
- Monitor customer’s attendance at appointments and participation in activities such as education, training, and work experience
- Ensure that customer file case notes and all other documentation are relevant, and in line with the minimum contractual standards
- Conduct administrative activities consistent with Employment Services contractual and legislative requirements, and MAX Employment philosophy and quality standards
- Complete diary attendance records in ESS
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
- Developed and maintained relationships with community resources to support job coaching
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals
Branch Manager
Cash Train
08.2019 - 07.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Maintained friendly and professional customer interactions
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Recommended loan approvals and denials based on customer loan application reviews.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organisational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Customer service
- Fortnightly timesheets
- Weekly team meetings to ensure staff are prepped for the coming week and to discuss any concerns or support needed
- Conference calls
- Cash handling and daily cash counting checks
Barista
Coffee House
09.2018 - 08.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Stock take and food ordering weekly
- Cash handling, counting daily and rostering
- Maintained a clean and organized workspace for optimal productivity and safety
Barista Manager
Gloria Jeans
12.2012 - 09.2018
- Served customers quickly and efficiently and created strategies to prevent delays
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Cash handling and counting daily
- Restocking and stocktake on weekly basis
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffee house experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Interviewing and training new staff
- Cleaned counters, machines, utensils, and seating areas daily.
- Food preparation
- Staff management and conducting consistent staff meetings
Education
Certificate II - Business
Queensland Tafe
QLDWorking With Children - Blue Card
Queensland Government
Open CA Drivers Licence
High School Diploma -
Lighthouse Christian School
North Rockhampton, QLDSkills
- Excellent skills with Microsoft
Suite - Proficient in Government
Computer Programs ie ECSN,
Job Ready and Workforce Aus - Extremely outgoing with a very
high motivation level - Personable and well presented
- Self-motivated with a positive
attitude - Excellent customer service
skills - Ability to carry out repetitive
task quickly - Excellent time management
- Branch Operations Management
- Operational Reporting
- Regulatory Compliance
- Employee Training Oversight
- Interviewing and Hiring
- Customer Service
- Coaching and Mentoring
- Training and Development
Additional Information
REFERENCES
Sarah Guinane
Max Employment
T: 0437 398 450
E: sarahaguinane@gmail.com
Liz Beutel
Max Employment
T: 0429 830 031
E: liz.beutel87@gmail.com
Chantelle Ford
Cash Train
T: 0418 113 312
E: chantelle23ford@hotmail.com
Timeline
Field Officer
Max Employment
01.2024 - Current
Business Manager
Max Employment
06.2023 - 12.2023
Job Coach
Max Employment
07.2022 - 06.2023
Branch Manager
Cash Train
08.2019 - 07.2022
Barista
Coffee House
09.2018 - 08.2019
Barista Manager
Gloria Jeans
12.2012 - 09.2018
Certificate II - Business
Queensland Tafe
Working With Children - Blue Card
Queensland Government
Open CA Drivers Licence
High School Diploma -
Lighthouse Christian School
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