Amy Boyle
Newcastle,NSW
Summary
Results-oriented Performance Analyst and Team Leader with expertise in improvement specialisation, operations, business strategy development, analytics and reporting. Effective at managing diverse team members to accomplish business goals and positively influence customers to align to business strategies. Detail-oriented and efficient, with strengths in both project and time management.
Accomplished Consultant driving organizational improvements through leveraging expertise in commercial performance analytics, research and system enhancements. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
6
6
years of professional experience
Work History
Managing Consultant - Commercial/Business Performance Analyst
Network Rail Consulting
01.2023 - Current
- Assigned to Sydney Metro Project ($18.5b) within Commercial and Performance team to develop Service Payment Monitoring System (SPMS) based on contractual obligations and performance analytics.
- Successfully developed and implemented first version of SPMS for monthly, quarterly and yearly reporting of all KPI's and Performance Measurements for client.
- Identified and researched inefficiencies and inaccuracies in processes and procedures.
- Gathered and analysed quality statistics to determine trends.
- Made data-driven recommendations to organisation to improve customer experience and business performance.
- Applied business process improvement practices to re-engineer methodologies and principles.
- Produced detailed and relevant reports & Scope of Works (SoW) documents for use in making business decisions.
- Gathered, documented, and modeled data to assess performance and enable client a look-ahead of problematic areas for upcoming billing cycles.
- Reviewed internal systems and organised training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimisations.
- Recommended daily operational improvements based on tracking and analysis of performance data.
Integrated Operations Process Coordinator
Australian Rail Track Corporation
12.2021 - 01.2023
- Facilitator of the ARTC daily “OnePlan” objective meeting to align the health of network and impact from the past 24 hours and the upcoming 24 hours
- Customer-centric role within the facilitation of the meeting to ensure Assets, Network Control and Integration are completing work and objectives efficiently and effectively for improved business outcomes
- Since my facilitation, teams have improved in completing their work and achieving their assigned outcomes by >32%
- Effectively managing a diverse team of Operations Performance Officers and Integrated Scheduling Coordinators to accomplish business goals within the Network Integration Team and influence external teams and customers to align to these business goals
- Successfully planned, created and implemented >300hrs of advantageous track possession time within the live train plan without deducting from ARTC HVBU track possession budgets and contractual obligations to customers
- Resulting in no disruption to network flow thereby causing no delay to delivery of customers cargo on ARTC network, and increasing reliability of track with better utilisation of time available to delivery preventative maintenance to our network.
Network Controller,
Australian Rail Track Corporation, ARTC
05.2019 - 12.2021
- Subject Matter Expert and Change Lead within Network Control assisting the Project Team in delivering the $35m ARTC Network Control Optimisation (ANCO) project by assisting in the development and strategic planning of introducing a digital train graph and other associated supporting systems
- Resulted in successful implementation of new systems within Network Control with ongoing improvement updates and higher uptake of system knowledge from frontline workers and external stakeholders
- Lead for continuous improvement initiatives within Network Control to create training documentation and work instructions for the newly created roles required due to project risks and deficiency of ability for customer system integration
- Consistently engaged in disruption management with quick response and decision-making skills to adapt to an ever-changing environment with different scenarios presented each shift
- Collaboration with internal and external stakeholders to create positive outcomes for all involved in a safe and efficient manner
- Coordinating with customers and track workers in the live environment to provide safe outcomes and minimal delays, ensuring the completion of tasks and rail traffic movements with little disruption to our network and customers
- Identified any risks and hazards within safe working environment and office to ensure WHS standards and National Rules for Safeworking adhered to
- Network Integration and, - Continuous Improvement
Continuous Improvement Officer
Australian Rail Track Corporation
07.2018 - 05.2019
- Introduced and developed “3MP – 3-minute project” Project Tracking methodology for Assets VMC meetings on projects defined as “Critical” by Assets with Six Sigma and root cause analysis improvement methodologies
- Resulting in a visible and comprehensive update to major projects in for the HVBU
- Developed and managed strategic planning for newly created HVBU team of Network Integration
- Continued ongoing support for project of sustaining the tam by creating documentation of Network Integration processes and procedures, communication strategy, project plans and timelines resulting in a wider audience understanding of roles and how they interact with both our internal and external stakeholders
- Managed, maintained and communicated the Continuous Improvement Master Register; containing over 234 current projects in progress with the use of computer software programs such as Microsoft Office Suite (particularly Excel and Project 365), PowerBI reporting, Microsoft SharePoint and CONNECT, and Minitab statistical software
- Converted specialised technical reports, procedures or instructions from projects or continuous improvement activities into plain English documents that are understandable by all parties for communication to the business nationally
- Investigate projects, identify risks, and analyse data to help solve and escalate any problems or issues encountered within projects
- Interview parties in relation to completed projects and to provide a summary report of outcomes for internal communication nationwide, project completion reports, and ongoing monthly and yearly reports
- Worked collaboratively with HVBU Managers to develop and deliver new company policies and procedures including 3 and 5-year communications packages and departmental strategic plans
Project Support Officer
Noon Marketing and Brand Management
09.2017 - 05.2018
- Evaluated and analysed current market and intended audience for project deliverables resulting in development of highly informed project strategy and planning with risks and mitigation plans
- Sound oral and written communication skills, including a demonstrated ability to maintain confidentiality and impartiality
- Evaluating and analysing client's current communications and marketing, creating strategic plans for improvement and greater reach to a wider audience
- Working autonomously without supervision and as part of a team environment
- Formation of strong relationships and ability to understand client requirements for marketing their businesses
- Understanding the client risk and marketing environment, including proper time management to meet deadlines.
Education
Bachelor of Science - Anatomy/Histology and Neuroscience Double
University of Sydney
04.2019
Bachelor - Medical Radiation Science (Nuclear Medicine)
University of Newcastle
Newcastle, NSW04.2012
Certificate IV in Train Control Safe Working / RIW -
The Instruction Company The
Skills
- Client Retention
- Commercial and Contractual Analytics
- Operational Efficiency
- Employee Relations
- User Acceptance Testing (UAT)
- System Development and Verification
- Operational Planning and Improvements
- Project Management
- Service Delivery
- Incident Management
- User Experience
- Process Improvement Recommendations
- Business Performance Improvement
Timeline
Managing Consultant - Commercial/Business Performance Analyst
Network Rail Consulting
01.2023 - Current
Integrated Operations Process Coordinator
Australian Rail Track Corporation
12.2021 - 01.2023
Network Controller,
Australian Rail Track Corporation, ARTC
05.2019 - 12.2021
Continuous Improvement Officer
Australian Rail Track Corporation
07.2018 - 05.2019
Project Support Officer
Noon Marketing and Brand Management
09.2017 - 05.2018
Bachelor of Science - Anatomy/Histology and Neuroscience Double
University of Sydney
Bachelor - Medical Radiation Science (Nuclear Medicine)
University of Newcastle
Certificate IV in Train Control Safe Working / RIW -
The Instruction Company The
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