Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Amy Brennan

Toowoomba,QLD

Summary

I am friendly, outgoing and hard working with 10 years of experience in customer service. Over the last two years i have been travelling the world whist living in the UK. During this time i have learnt crucial skills in regards to management, the work force and personal development. I am extremely motivated and customer driven with desire to take on new challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Resturant Supervisor

Another Place, The Lake
Ullswater, United Kingdom
03.2023 - 03.2024
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Trained new employees on restaurant policies and procedures.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Training Ambassador

Crieff Hydro Hotel
Crieff, Scotland
06.2022 - 02.2023
  • Developed and implemented training plans for new employees.
  • Provided feedback to management on training programs and identified areas of improvement.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Placed orders with suppliers for delivery of products required for daily operations.

Media Advisor

JB-HI-FI
Toowoomba, QLD
04.2020 - 04.2022
  • Provided customers with expert advice on the selection of media products and services.
  • Assisted in merchandising activities such as stocking shelves, setting up displays, and rotating stock.
  • Maintained accurate records of sales transactions using a computerized point-of-sale system.
  • Answered customer inquiries regarding pricing, availability, compatibility, installation, troubleshooting, maintenance and repair issues related to media products.
  • Assisted customers with online purchases via company website or app.
  • Checked out customers quickly and accurately at the register while providing friendly customer service.
  • Processed returns and exchanges efficiently according to company policies.
  • Trained new employees on proper use of POS systems and inventory tracking procedures.

Waitress

Raw Energy
Toowoomba, QLD
05.2017 - 03.2020
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Waitress

The Coffee Club
Toowoomba, QLD
02.2015 - 02.2016
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Served food and beverages to patrons and confirmed complete orders.

Education

High School Diploma -

Centenary Heights State High School
Toowoomba, QLD
11-2020

Skills

  • Staff Management
  • Food services management
  • Conflict Resolution
  • Customer Service
  • Avid Learner
  • Fast-Paced Environment
  • Team building
  • Organizational Skills

Certification

  • WSET level 2 award in wines 19 July 2023

References

  • Paula Hood (Restaurant Manager Crieff Hydro) 07958198053
  • Natasha Carmichael (Restaurant Manager Another Place, The Lake) tasha1805@live.com

References

References available upon request.

Timeline

Resturant Supervisor

Another Place, The Lake
03.2023 - 03.2024

Training Ambassador

Crieff Hydro Hotel
06.2022 - 02.2023

Media Advisor

JB-HI-FI
04.2020 - 04.2022

Waitress

Raw Energy
05.2017 - 03.2020

Waitress

The Coffee Club
02.2015 - 02.2016

High School Diploma -

Centenary Heights State High School

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