Amy Britten
Innisfail
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Salon Owner
Meraki body & soul
07.2023 - 09.2024
- Managed daily operations of the salon including client appointment booking, payment processing and resolving any customer issues or complaints
- Effectively communicated with customers to build relationships and ensure satisfaction
- Established standards for customer service excellence in the salon setting
- Utilized strong organizational skills to ensure timely completion of projects
- Performed administrative duties such as bookkeeping, payroll processing and record keeping
- Handled customer transactions and counted cash drawers following shifts
- Sourced suppliers for quality products necessary for providing beauty services
- Created a successful rewards program for returning clients
- Researched industry trends to stay current on products, techniques and technology related to beauty services
- Inspected workspaces and equipment to maintain conformance to standards
- Developed marketing materials such as brochures, flyers, posters and social media posts
- Planned promotional campaigns to increase customer base and revenue
- Answered customer questions by providing product information and highlighting promotions
- Implemented safety protocols in accordance with state regulations
Respite Care Provider
Caretime Pty Ltd
06.2022 - 09.2024
- Drove motor vehicles to transport clients to physicians' offices or outings
- Encouraged independence by teaching self-care techniques including meal preparation and housekeeping tasks
- Performed light housekeeping duties in order to maintain a safe living environment for the client
- Prepared and maintained records of client progress and performed services
- Monitored patient status with attentiveness to individual vulnerabilities
- Utilized problem solving skills to anticipate potential issues and address them proactively
- Responded appropriately to physical, emotional and developmental needs of residents
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
- Provided compassionate and empathetic care to individuals with special needs
- Completed and submitted clinical documentation in accordance with agency guidelines
- Implemented behavior management strategies to improve quality of life for clients
- Observed physical and mental condition, intake and output and exercise to monitor client condition
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing respite care services
- Established trust with patients by listening and engaging in appropriate fashion
- Established personal relationships with clients to maintain patient comfort and care
- Supported clients during medical appointments by providing transportation and assistance
- Socialized with patients to maximize comfort and ease of care
- Collaborated closely with family members in order to ensure continuity of care
- Demonstrated excellent interpersonal communication skills while interacting with clients, families, and medical professionals
- Provided emotional support during times of distress or crisis situations
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert
- Cleaned and organized client's living quarters to make living conditions more hospitable
- Met deadlines while maintaining high-quality deliverables
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Identified ways to improve efficiency in operations and implemented process changes
- Provided efficient and courteous service to customers at all times
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Troubleshot minor problems and reported larger technical issues
Education
Undergradute in Dermal Science - Dermal Therapy
AUSTRALASIAN COLLEGE OF HEALTH AND WELLNESS
Sydney, NSW07.2024
Diploma in Counselling -
Jigsaw
Brisbane, Qld12.2012
Skills
- Facial Treatments
- Appointment Scheduling
- Chemical Peels
- Massage Therapy
- Skin care treatments
- Health and safety
- Service Excellence
- Multitasking
- Attention to Detail
- Time Management
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Reliability
- Effective Communication
- Self Motivation
- Professionalism
- Active Listening
- Relationship Building
- Interpersonal Skills
- Continuous Improvement
- Household Management
Certification
Class 'c' car license
First Aid
References
References available upon request
Timeline
Beauty Salon Owner
Meraki body & soul
07.2023 - 09.2024
Respite Care Provider
Caretime Pty Ltd
06.2022 - 09.2024
Undergradute in Dermal Science - Dermal Therapy
AUSTRALASIAN COLLEGE OF HEALTH AND WELLNESS
Diploma in Counselling -
Jigsaw
Class 'c' car license
First Aid
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