Amy Halcro
Bathurst
Summary
Friendly and seasoned barista with a knack for creating amazing coffee experiences. I absolutely love crafting high-quality and visually appealing coffee drinks, driven by a genuine passion for the art. I pay close attention to the little details, always aiming for excellence in each cup. People know me for building positive connections with both co-workers and customers, making the atmosphere warm and inviting. I utilize my patience, creativity, and dedication to making every coffee experience special.
Overview
10
10
years of professional experience
Work History
Barista for Food Truck Bathurst 1000 Event
Smoothie Planet
10.2019 - 10.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks with consistently high quality resulting in positive customer satisfaction.
Barista/ All Rounder
Country Fruit Bathurst
01.2018 - 01.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista/Cafe Worker
Country Coffee
12.2017 - 03.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista/ Café All Rounder
Bathurst Base Hospital Hospital Café
01.2014 - 11.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
Barista/Café Worker
Donut King
03.2010 - 11.2011
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
Skills
- Opening and Closing Duties
- Beverage Preparation
- Latte Art
- Food Preparation
- POS Systems
- Cash Handling
- Professional Demeanour
- Exceptional Customer Service
- Safe Food Handling
- Coffee and Tea Preparation
- Active Listener
- Team Player
- Cleanliness
- Multitasking
- Customer service
- Attention to detail
Timeline
Barista for Food Truck Bathurst 1000 Event
Smoothie Planet
10.2019 - 10.2019
Barista/ All Rounder
Country Fruit Bathurst
01.2018 - 01.2019
Barista/Cafe Worker
Country Coffee
12.2017 - 03.2018
Barista/ Café All Rounder
Bathurst Base Hospital Hospital Café
01.2014 - 11.2017
Barista/Café Worker
Donut King
03.2010 - 11.2011
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