Amy Campbell

Customer Service & Sales:

• Handle customer inquiries, sales, and returns both via phone and in person, ensuring a positive experience.
• Process transactions accurately while maintaining high customer service standards.
• Assist customers in locating products and check store systems for stock and availability.
• Offer detailed product knowledge and comparisons to help customers make informed decisions.
• Build rapport with repeat customers, fostering long-term loyalty and repeat service.
• Use consultative sales techniques to recommend relevant products and services.
• Communicate with customers regarding current lead times and deliveries.

Order Management:

• Manage in-store sales, ensuring cross-selling and up-selling of products.
• Process phone and email sales, recommending premium options and related items.
• Oversee laybys and custom orders, confirming details with customers and suppliers.
• Advise delivery dates and ensure smooth order and delivery coordination.
• Handle order follow-ups and customer communication regarding delivery or product updates.

Inventory & Stock Management:

• Manage inventory, ensuring optimal stock levels and minimizing overstock or out-of-stock situations.
• Verify deliveries and manage goods receipt.
• Track stock levels and discrepancies, reordering stock when necessary.
• Conduct regular stock takes to ensure accuracy and compliance.

Customer & Supplier Communication:

• Manage general inquiries, sales, supplier communications, quotes, and purchase orders via email.
• Follow up with customers for order status, delivery updates, and product inquiries.
• Handle inbound phone calls related to service inquiries, new sales, and past orders.
• Provide customers with custom quotes and follow through to order completion.

Administrative & Operational Support:

• Support management with administrative tasks like stock takes and updating retail forms.
• Manage efficient cash register operations and ensure accurate till balancing.
• Open and close the store, ensuring smooth daily operations.
• Handle any payment discrepancies, process refunds, and maintain accurate records.

Customer Relationship Management:

• Resolve customer complaints and issues promptly, without escalating to management.
• Maintain strong customer relationships, and ensure repeat business.
• Inform customers about warranties, terms, conditions, and return/exchange policies.
• Communicate delivery site requirements and expectations clearly to customers.

Financial & Profit Management:

• Track purchase orders, costs, and sales to calculate profit margins.
• Ensure accurate reconciliation of the till and digital records at the end of each day.

Team Coordination & Support:

• Advise the factory of incoming orders and ensure timely processing.
• Assist other staff with product inquiries, sales support, and training on retail software.

• Interacted with customers by phone, email, or in-person to provide information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Handled customer inquiries, sales and returns professionally, ensuring a positive experience for all clients via phone and in person.
• Assist customers in making informed decisions by offering detailed product knowledge and comparisons.
• Read new plans & Energy reports for accurate quoting.
• Supported store management with administrative tasks such as stock takes or updating/amending retail forms.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.