Amy Carruthers
Great Western,VIC
Summary
With a proven track record at ANZ Bank, I excel in relationship management and mortgage knowledge, enhancing customer satisfaction through personalized solutions. My expertise in banking operations and customer service has significantly boosted client retention and facilitated business growth, showcasing my ability to exceed performance metrics and foster long-lasting client relationships.
Overview
20
20
years of professional experience
Work History
Senior Personal Banker
ANZ Bank
Horsham, VIC
03.2024 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
- Collaborated with mortgage lenders to facilitate timely loan approvals for homebuyers seeking financing options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Personal Banker
Anz
Ararat
08.2021 - 03.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Business Owner
Self Employed
Ararat, VIC
07.2018 - 12.2022
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Store Support Manager
Coles
South Eastern Region Melbourne
03.2005 - 03.2015
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
- Collaborated with mortgage lenders to facilitate timely loan approvals for homebuyers seeking financing options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Certificate IV - Small Business Administration And Management
RMIT University
Melbourne, VIC07.2018
Advanced Diploma - Nutritional Medicine
Aias
Melbourne, VIC03.2018
Skills
- Mortgage Knowledge
- Relationship Management
- Banking operations
- Positive Attitude
- Customer Service
- Attention to Detail
- Branch operations
- Customer Satisfaction
- Cash Handling
- Banking Policies and Procedures
- Relationship building and management
- Banking
- Issues Resolution
- Teller Support
- Loans
Timeline
Senior Personal Banker
ANZ Bank
03.2024 - Current
Personal Banker
Anz
08.2021 - 03.2024
Business Owner
Self Employed
07.2018 - 12.2022
Store Support Manager
Coles
03.2005 - 03.2015
Certificate IV - Small Business Administration And Management
RMIT University
Advanced Diploma - Nutritional Medicine
Aias