Amy Chapman

Responsibilities included:

• Provide assistance to the Family Resource Network branch in the planning and implementation of community-based programs and supports for children, youth, and adults in several settings
• Promote social inclusion, sense of belonging, and participatory engagement in programs
• Support the integration of the Social Framework and its outcomes into practice
• Organized supplies, materials, and resources in storage areas, including cleaning and sanitizing of all used items and/or equipment.
• Respond to inquiries about program activities and community information; ensure that all participants and walk-ins receive the required services in a timely way and are treated in a respectful, sensitive manner while maintaining confidentiality
• Adhere to standards of practice in documentation, ethics, and use of supervision
• Frequently set up at a number of indoor and outdoor locations for community outreach; requires lifting and maneuvering of materials, equipment and furniture
• Actively participated in meetings, contributing valuable ideas that influenced decision-making processes for the betterment of the program.

• Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
• Planned and led yoga classes by selecting appropriate poses, themes and sequences to meet abilities of individual students as well as careful selection of music, songs, books, props & equipment.
• Teaching weekly yoga classes to children & babies in a childcare/afterschool care group setting - from 18months to 11 years old; minimum 6 participants up to 25 in one class;
• Managing time for multiple classes i.e. four 15min classes and two 30min classes.
• Maintained positive relationships with class members through personalized and knowledgeable service.
• Developed safe and effective exercise programs for class members.
• Delivered fun, creative and motivating group fitness classes designed to improve overall health and fitness levels.

• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
• Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
• Ensured timely turnovers for multiple check-ins by efficiently cleaning assigned Family Condos, Cabins & Villas according to company standards. This entailed a minimum of two 2 hour cleans, up to 5 properties per day with occasional cleans needing 2-4 hours.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

• Developed and led recreational activities to teach decision making, physical fitness and social skills for children & young people aged 3-17yrs
• Created & followed lesson plans and routines for individual students to meet personal goals and abilities.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Administrative duties including marketing, activity schedules, staff rosters, ordering supplies, answering phones/emails and responding to customer enquires/complaints in a professional and courteous manner.
• Networked with local organizations, leaders and local schools, resulting in establishment of new and lasting partnerships and relationships
• Worked in a team, facilitated team meetings and trained other new staff/volunteers

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Making 300+ coffees per day with fast efficiency and team communication.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Prepared food according to standard recipes with requested changes for customer satisfaction.
• Operated POS & cash register for cash, check and credit card transactions with excellent accuracy levels, for long periods of time (7+hours)
• Worked flexible schedule and extra shifts to meet business needs.