Amy Chen
Springvale,VIC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
NAB - Merchant Servicing Advisor
Hays Specialist Recruitment
Wantirna South, VIC
05.2023 - 05.2024
- Answered incoming calls from customers, providing prompt and accurate information.
- Analyzed customer feedback data to identify trends in customer service issues.
- Attended meetings with internal teams as well as external vendors to discuss strategies for improving customer experience.
- Resolved disputes between merchants and customers regarding payment processing issues.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Documented sales call data in company software.
- Ensured compliance with applicable laws, regulations, and policies related to merchant services transactions.
Retail Sales Associate
Uniqlo
CHADSTONE, VIC
01.2017 - 05.2023
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Beverage Server
Gloria Jeans
Brandon Park, VIC
03.2016 - 09.2016
- Served drinks and prepared specialty beverages.
- Backed up cashier staff to process customer orders and payments.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
Education
Certificate IV - Patisserie
William Angliss Institute
Melbourne VIC02.2015
High School Diploma -
Wellington Secondary College
Melbourne VIC11.2013
Skills
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Teamwork and Collaboration
- Self-Checkout Assistance
- Customer Service
- Multitasking
- Call Monitoring
- Interpersonal Communication
- Written Communication
Languages
Chinese (Mandarin)
References
- Narelle Moran - NAB: 0412 584 233
- Tai Nguyen - Uniqlo: 0468 763 131
Timeline
NAB - Merchant Servicing Advisor
Hays Specialist Recruitment
05.2023 - 05.2024
Retail Sales Associate
Uniqlo
01.2017 - 05.2023
Beverage Server
Gloria Jeans
03.2016 - 09.2016
Certificate IV - Patisserie
William Angliss Institute
High School Diploma -
Wellington Secondary College
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