Amy Church-Brown

• Answered phone calls with a friendly and helpful demeanour

• Coordinated meetings with clients and landscapers juggling busy schedules

• Invoiced clients promptly and correctly

• Introduced clients to product range

• Facilitated product demonstrations confidently

• Opening and closing procedures, ensuring seamless operations.

• Managed daily venue operations, maintaining efficiency and guest satisfaction.

• Conducted stock takes to ensure inventory accuracy and availability.

• Preform cash reconciliation and financial close-out procedures.

•Developed and created special promotions to enhance guest experience and drive sales.

• Developed and crafted cocktail recipes to enhance the rotating seasonal cocktail menu

• Maintained the cleanliness and organization of the venue at all times

• Purchased supplies according to expected demand.

•Implemented drink prep procedures, significantly reducing wasted stock.

• Coordinated and operated pop-up and portable bars, ensuring seamless service and efficient execution at all events

• Held keyholder responsibilities, overseeing opening and closing procedures of the store

• Prepared syrups and other ingredients for cocktail creation

• Consistently ensured completion of weekly tasks and responsibilities

• Strictly adhered to alcohol awareness protocols to prevent intoxication and effectively manage intoxicated guests.

• Provided prompt, courteous, and exceptional service to all patrons

• Maintained a clean and organized bar environment during peak hours

• Responsible for opening and closing shifts, ensuring smooth operations

• Developed and crafted cocktail recipes to enhance the rotating seasonal cocktail menu

• Exhibited solid digital literacy when navigating POS systems to process sales, returns, online orders and gift card activations

• Managed efficient cash register operations

• Enthusiastically engaged with customers to provide superlative assistance and customer service• Independently lead stock take procedures for the entire store

• Accurately checked pricing, applied discounts and processed gift vouchers to ring up customers

• Demonstrated excellent customer service when greeting customers, helping locate merchandise and offering suitable options

• Willingly answered questions about store policed and strived to find appropriate solutions to customer concerns

• Actively replenished sales floor merchandise and attractively organised shelves, racks and displays for optimal appearance