Summary
Overview
Work History
Education
Skills
Timeline

Amy Ciccone-James

Weir Views,VIC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer Services Officer position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service

Target Australia
03.2009 - 02.2010
  • Enhanced customer satisfaction by providing personalized and efficient customer service.
  • Collaborated with other lodge staff to ensure seamless coordination of customer needs and requests.
  • Handled customer inquiries professionally and promptly, contributing to an exceptional stay experience.
  • Developed and maintained positive relationships with customers for satisfaction.
  • Worked on front register, dealing with customers and handling cash.

Counter Staff

Bottega Quatro
11.2008 - 01.2009
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with team members to provide seamless service during rush hours.
  • Prepared food items according to specific recipes, ensuring consistency in taste and presentation.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
  • Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Register/Manual Handling

EK Fruit & Veg
11.2007 - 02.2008
  • Enhanced customer satisfaction by providing friendly and efficient service.
    Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
    Collaborated with team members to provide seamless service during rush hours.
  • Prepared food items according to specific recipes, ensuring consistency in taste and presentation.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
  • Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Essendon Keilor College, Keilor East
12.2008

Skills

  • Team building
  • Attention to Detail
  • MS Office
  • Excellent Communication
  • Microsoft Word
  • Project Planning
  • Critical Thinking
  • Active Listening
  • Fluent in English
  • Verbal Communication
  • Remote Office Availability
  • Organization
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Recordkeeping

Timeline

Customer Service - Target Australia
03.2009 - 02.2010
Counter Staff - Bottega Quatro
11.2008 - 01.2009
Register/Manual Handling - EK Fruit & Veg
11.2007 - 02.2008
Essendon Keilor College - High School Diploma,
Amy Ciccone-James