AMY COE

Experienced and empathetic mental health professional with over five years supporting individuals in high-pressure and trauma-exposed environments, including frontline and government services. Skilled in early intervention, crisis management, and psychosocial recovery, with a strong foundation in trauma-informed and person-centred care. Proven ability to build trust with clients and frontline personnel, reduce stigma around mental health, and deliver practical, confidential support that enhances resilience, wellbeing, and psychological safety in the workplace

• Provided frontline mental health and psychosocial support to individuals in rural and remote NSW who were impacted by trauma, crisis, and service access barriers.
• Successfully coordinated remote interventions and recovery support for clients with limited access to services, ensuring timely connection to care, continuity, and culturally safe engagement.
• Advocated for participants’ needs during NDIS plan reviews and liaised with local and regional providers to bridge service gaps in under-resourced communities.
• Delivered psychoeducation and mental health literacy sessions via telehealth and in-person outreach, building resilience and early help-seeking behaviour in isolated populations.
• Collaborated with police, hospitals, and community mental health teams across rural NSW to implement trauma-informed crisis plans and prevent escalation in complex cases.
• Led wellbeing and de-stigmatisation initiatives in small, close-knit communities where confidentiality concerns often prevent help-seeking, resulting in increased trust and service uptake.
• Maintained high standards of clinical documentation, risk assessment, and ethical care across remote delivery platforms, in line with NSW Health and NDIS quality frameworks.

• Mental Health First Aid — Completed 2023
• Provide First Aid & CPR — Valid until 2026-07-12
• Working with Children Check — Valid until 2027-06-25
• NDIS Worker Screening Check — Valid until 2027-06-25