Amy Conway

• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Oversaw accounting, budgeting, and financial reporting.
• Consulted with healthcare professionals on business decisions.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Completed patient referrals to other medical specialists.
• Managed patient billing processes for timely, accurate payments.
• Provided excellent customer service to create positive experiences and build patient trust.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
• Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
• Recruited, hired and developed office teams to offer best-in-class patient care
• Supervised and led team of dental hygienists and support staff of 13
• Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs
• Protected patients from infectious diseases by using proper masking, gloves and safety glasses
• Improved patients' oral health by educating on better brushing and flossing habits
• Took impressions for retainers and appliances
• Directed staff handling patients' cleanings and support work for more advanced procedures
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery
• Created dental impressions used for diagnostics, opposing models and study casts to make mouthguards & bleaching trays
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
• Explained treatment procedures and instructed patients on home care guidelines

Practice Manager / Receptionist

• Trained interns and newly hired team members on office procedures and computer system
• Oversaw accounting, budgeting and financial reporting
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
• Recruited, hired and developed office teams to offer best-in-class patient care
• Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
• Scheduled, rescheduled and cancelled appointments for dental patients
• Helped patients complete necessary medical forms and documentation
• Greeted visitors and patients to determine needs, check appointments and direct accordingly
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders
• Conducted communications and transactions with patients and visitors to foster positive experience
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
• Organized and maintained patient chart filing system to promote quick data finding for staff

• Confirmed appointments, communicated with clients and updated client records
• Answered central telephone system and directed calls accordingly
• Managed multiple tasks and met time-sensitive deadlines
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Provided clerical support to company employees by copying, faxing and filing documents
• Scheduled and confirmed appointments and meetings for senior management team
• Restocked supplies and submitted purchase orders to maintain stock levels
• Maintained confidentiality of information regarding clients and company
• Troubleshot copy machines and printers and scheduled service as needed
• Sorted, received and distributed mail correspondence between departments and personnel
• Kept reception area clean and neat to give visitors positive first impression
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
• Resolved customer problems and complaints

• Managed multiple tasks and met time-sensitive deadlines
• Answered central telephone system and directed calls accordingly
• Confirmed appointments, communicated with clients and updated client records
• Responded to inquiries from callers seeking information
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Resolved customer problems and complaints
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Educated patients by giving oral hygiene, plaque control and postoperative instructions.
• Created dental impressions used for diagnostics, opposing models and study cast preparation of mouthguards & bleaching trays
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Sterilized rooms and prepped equipment and instruments for procedures daily.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings.
• Cleaned and sanitized dental tools and equipment straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.