Summary

Overview

Work History

Education

Skills

Timeline

Amy Courtepatte

Receptionist And Catering Coordinator

Summary

Personable and energetic individual committed to delivering excellence in all facets of customer service and administrative support. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Dedicated to offering exceptional assistance to team members and clients, often recognized for exemplary time management, organization, and work ethic. Positive and upbeat with strong relationship-building abilities.

Overview

years of professional experience

Work History

Receptionist and Catering Coordinator

Morgan Stanley

Melbourne , Victoria

2019.03 - Current

Liaise with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answer telephone calls to field inquiries from clients, vendors and various other callers while adhering to strict privacy policies.
Prepare and receive all mail through DHL and other various couriers.
Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Check-in visitors, distributed visitor passes and manage logbooks to comply with security policies.
Communicate with clients to review catering needs and budget, deliver quotes and proposals, schedule events and carry out catering needs.
Analyze catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Manage and present the Corporate Service inductions for all new employees statewide.
Prepare and reconcile monthly invoices across multiple spreadsheets.
Adhoc administration tasks for clients and the Corporate Services Team.
Active member of the Workplace Health and Safety Committee and the Sustainability Committee.

Receptionist and Staffing Coordinator

Pinnacle People

Melbourne , Victoria

2018.01 - 2019.03

Receive clients at reception desk and helping them to their meeting rooms in a professional manner.
Assist with booking firm wide internal meetings and client meetings.
Create qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
Shadow employees to determine accurate description of duties and skills required for each position.
Develop guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
Direct incoming calls to internal personnel and departments, routing to best-qualified department while following strict privacy policies.

Store Sales Representative

Stella-Jones Inc

Toronto , Ontario

2014.01 - 2018.01

Maintain relationships with existing businesses with weekly visits, catch ups with Store Managers, and daily communication with associates and supervisors.
Responsible for holding product knowledge sessions, keeping all relevant associates confident in selling product.
Work with Home Depot Canada to coordinate daily orders ensuring prompt delivery and satisfaction.
Assist management with semi-weekly stock orders across 8 stores.
Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Answer product questions with up-to-date knowledge of sales and store promotions.
Coach sales associates in product knowledge sessions, increasing customer satisfaction and sales.

Food and Beverage Captain

Rimrock Resort Hotel

Banff , Alberta

2012.09 - 2014.01

Monitor daily operations and labour costs while always maintaining the hotel’s Four Diamond standard.
Work with Banquet Event Order requirements for functions up to 300 people.
Resolve problems, improved operations and provided exceptional service.
Maintain energy and enthusiasm in a fast-paced environment.
Participate in continuous development strategies by generating suggestions and engaging in problem-solving activities to support teamwork.
Develop team communications and information for meetings.
Train incoming staff to enhance customer service and encourage repeat business.

Floor Supervisor

Muskoka Memories

Muskoka , Ontario

2012.01 - 2012.09

Supervise events up to 150 people.
Coach employees and trained on various methods of upselling, handling complicated issues and difficult customers.
Open or close bar and restaurant five days per week by counting registers, making deposits and storing and filing all daily paperwork.
Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Assistant Cruise Director

Princess Cruise Lines/ Carnival Corporation

2011.01 - 2012.01

Organize and host large scale activities for all passengers such as theme parties, game shows, and guest entertainers.
High energy hosting, comfortable speaking in front of large amounts of people.
Extensive interdepartmental communications with Production staff, Food and Beverage, and Housekeeping to aid in organizing such large scale events.
Sought out guest contact displaying enthusiasm in socializing with passengers in public venues throughout the ship.
Entertain passengers with various props, shows and games for maximum engagement.
Built personal relationships with passengers to promote positive and memorable experiences.