Amy Crompton
Mernda,VIC
Summary
Results driven professional with a strong foundation in administration and marketing, skilled in problem solving and advanced computer applications. Seeking a challenging position where I can utilise my organisational, analytical, and technical skills to enhance operational efficiency and contribute to the growth and success of the company.
Overview
20
20
years of professional experience
Work History
Account Manager/Sales
Customer Retention Marketing Australia (CRMA)
04.2009 - Current
- Managed and cleansed large databases to ensure data accuracy and integrity
- Coordinated and executed customer outreach campaigns via letter, email, MMS, and SMS
- Generated daily, weekly, and monthly reports on campaign performance and customer engagement
- Handled invoicing processes and ensured timely client billing
- Managed client communications by forwarding responses and ensuring timely follow-up
- Conducted data analysis to identify trends and optimise marketing strategies for improved results
- Organised and participated in client meetings, both in person and via Teams, to discuss business goals and project updates
- Developed and launched new programs tailored to customer needs and business objectives
Receptionist/Office Manager
Advanced Business Consulting
05.2008 - 04.2009
- Answered and directed all incoming calls
- Managed all aspects of office administration, including opening and closing the office, organising filing systems, and maintaining office supplies
- Processed employee and contractor wages
- Sent invoices to clients and payslips to employees/contractors
- Greeted candidates and ensured their application sheets were fully completed for smooth processing
- Organised and set up candidate testing sessions
- Performed reference checks for candidates to verify qualifications and suitability
- Managed daily banking tasks, including deposits and transactions
- Updated Adlogic resume database, ensuring accurate and up to date candidate information
- Assisted with minor bookkeeping duties
- Chased debtors and ensured timely collection of outstanding payments
Casual Sales Assistant
PUMA Australia Pty Ltd
06.2007 - 05.2008
- Assisted in increasing sales by providing excellent customer service and upselling products
- Processed incoming stock, organised it on the shop floor, and ensured proper stock rotation to maintain product availability
- Responsible for end of day cash up, ensuring accuracy in tills and preparing funds for banking
- Resolved customer issues and complaints quickly and effectively, ensuring a seamless and pleasant shopping experience
Part Time Dental Assistant/Nurse (unqualified)
Clarke Dental
05.2005 - 06.2007
- Assisted in a variety of dental procedures, working closely with dentists to ensure the smooth running of treatments
- Set up the correct dental equipment and tools for procedures, ensuring they were sterile and ready for use
- Restocked dental supplies and ensured the surgery was properly equipped for each day's appointments
- Managed daily banking and processed payments efficiently, ensuring accuracy and confidentiality
- Handled appointment booking, scheduling, and minimal reception duties, including patient inquiries and confirmation calls
- Coordinated with couriers for the pickup and delivery of dental work, maintaining communication with relevant providers
- Updated and maintained patient databases, including new patient records and filing cards in an organised manner
- Assisted with preparing X-rays and setting up anesthetics as needed for procedures
Education
Cert IV - Reception and Financial Administration
MEGT Traineeships
01-2009
VCE - Year 12
Montmorency Secondary College
01-2006
Skills
- Word
- Excel
- PowerPoint
- Outlook
- MYOB
- Mailchimp
- Tallbob (SMS & MMS program)
- SurveyMonkey
- Microsoft Teams
Timeline
Account Manager/Sales
Customer Retention Marketing Australia (CRMA)
04.2009 - Current
Receptionist/Office Manager
Advanced Business Consulting
05.2008 - 04.2009
Casual Sales Assistant
PUMA Australia Pty Ltd
06.2007 - 05.2008
Part Time Dental Assistant/Nurse (unqualified)
Clarke Dental
05.2005 - 06.2007
Cert IV - Reception and Financial Administration
MEGT Traineeships
VCE - Year 12
Montmorency Secondary College
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