Amy Crossley
PROPERTY PARTNER – ASSETS
Gold Coast
Summary
Highly motivated and results-driven property and asset services professional with extensive experience managing property portfolios, coordinating maintenance programs, and delivering improvement works across both metropolitan and regional locations. Known for a client-centric approach, strong stakeholder engagement, and a proven ability to manage competing priorities while ensuring compliance with relevant standards and regulations. Skilled in budgeting, project coordination, asset management, and operational planning, with a focus on delivering high-quality service outcomes in dynamic and fast-paced environments.
Overview
14
14
years of professional experience
Work History
Property Partner – Assets
Department of Parliamentary Services, Parliament of Victoria
06.2023 - Current
- The Property Services team operates within the Property and Precinct directorate and plays a vital role in delivering essential property-related infrastructure and support services to Members of Parliament (MPs) and electorate office staff.
- To enhance service delivery and improve operational efficiency, the Property Services team introduced two distinct service streams: Assets and Projects.
- In my role as Property Partner – Assets, I managed the ongoing operational integrity and asset performance of a portfolio of electorate offices. I am responsible for the long-term upkeep, safety and compliance, and functionality of these properties, balancing strategic asset management with day-to-day service delivery to Members of Parliament, Electorate Officers and Parliamentary staff.
- Key Responsibilities & Achievements:
- Proactively manage all lease obligations including renewals, extensions, rent reviews, and expirations within a dedicated property portfolio.
- Conduct property condition inspections and regular site visits, serving as the primary contact for Members and Electorate Officers on all property matters, with a strong client-centric approach and commitment to excellent customer service.
- Investigate, manage, and resolve ancillary maintenance and property-related issues using an internal help request system. Ensuring timely resolution with minimal disruption to Members and staff.
- Prepare and maintain annual property improvement plans and budgets covering reactive and scheduled maintenance, refurbishments, minor works, rent expenses, and safety and compliance requirements. Ensuring electorate office fit outs consistently met Accommodation Standards and report on budget variances as required.
- Coordinate and manage essential safety and asset servicing programs, including air conditioning systems, auto doors, fire safety equipment, and emergency exits, to meet compliance.
- Maintain detailed and auditable asset records, lease files, and property information in centralised databases to support operational clarity and transparency.
- Source, quote, and prepared orders for assets and services, including furniture, equipment, signage, and telecommunication services, ensuring compliance with policies, standards, and regulations. Maintained accurate records and managed costs to stay within budget.
- Work collaboratively with internal and external stakeholders and clients, facilitating communication and consultation to aid problem solving and ensuring excellent level of client-service for stakeholder groups.
Property Partner
Department of Parliamentary Services, Parliament of Victoria
02.2014 - 06.2023
- This foundational role encompassed broad responsibilities across both asset and project functions, providing me with a holistic view of property lifecycle management in a public sector environment. I supported and delivered front-line property solutions while developing strong foundations in project delivery, asset management, lease negotiation, and compliance.
- Key Responsibilities & Achievements:
- Managed and delivered property services to 128 electorate offices across both regional and metropolitan Victoria, overseeing maintenance and project works to ensure consistent service delivery in line with the Electorate Office Framework and Accommodation Standards.
- Planned and delivered electorate office relocation and refurbishment fit-out and minor works projects. Identifying appropriate sites, scoping works, sourcing suppliers, coordinating trades, and ensuring timely completion within approved budgets.
- Procure all project-related goods and services in line with policies and procedures, including furniture, equipment, telecommunication services and signage.
- Administered the end-to-end lease lifecycle: reviewing leases, conducting market comparisons, rent reviews, resolving and negotiation lease renewals and expires.
- Regularly conducting on-site inspections to assess property condition, compliance, and stakeholder satisfaction - resulting in prompt rectification of issues.
- Investigated, managed, and resolved ancillary maintenance and property-related issues using the internal request system and supporting documentation.
- Oversaw compliance with Essential Safety Measures (ESM), including the coordination of planned maintenance programs for air conditioning systems, auto-doors and other essential equipment.
- Work collaboratively with internal and external stakeholders and clients, facilitating communication and consultation to aid problem solving and ensuring excellent level of client-service for stakeholder groups.
- Supported the resolution of telecommunications and ICT infrastructure issues, including relocations, reprogramming, network cabling, and disconnections.
- Reconciled rent payments and outgoings; processed and certified invoices to ensure accurate budget tracking and eliminate discrepancies with landlords and service providers.
- Played a key role in cross-team collaboration, participating in working groups to improve internal procedures, digital systems, and customer service standards across Property Services.
- Built and maintained strong, trust-based relationships with Members of Parliament, electorate officers, and senior stakeholders—delivering consistently positive service experiences despite frequently shifting priorities and urgent requests.
Assistant Portfolio Manager
Melbourne Commercial Office Sales and Leasing
01.2012 - 01.2013
- Managed a diverse portfolio of 139 commercial properties, including office spaces, retail outlets, and serviced apartments, ensuring smooth day-to-day operations and compliance with lease terms and building regulations.
- Provided high-level support to three senior portfolio managers in the oversight of a 1,600-property portfolio, contributing to strategic decision-making and operational efficiency.
- Administered lease processes including rent reviews, lease options, and tenant correspondence, while proactively managing arrears and fostering strong tenant relationships to support retention and satisfaction.
- Coordinated end-to-end tenancy activities such as inspections, move-ins, vacates, and reporting, ensuring timely communication with landlords and accurate record-keeping.
- Oversaw all maintenance requests, ensuring issues were actioned promptly and aligned with contractual obligations, safety standards, and budget requirements.
- Liaised regularly with the facilities management team and external contractors to coordinate preventative and reactive maintenance, while ensuring minimal disruption to tenants and service continuity.
Education
Agents Representative -
REIV
Diplomas of Business Management, Event Management, Tourism - Marketing & Product Development
Holmesglen Institute of TAFE
Skills
- Property & Asset Management
- Facilities Management
- Project Management
- Lease Negotiation
Strategic planning
Customer relationship building
Timeline
Property Partner – Assets
Department of Parliamentary Services, Parliament of Victoria
06.2023 - Current
Property Partner
Department of Parliamentary Services, Parliament of Victoria
02.2014 - 06.2023
Assistant Portfolio Manager
Melbourne Commercial Office Sales and Leasing
01.2012 - 01.2013
Diplomas of Business Management, Event Management, Tourism - Marketing & Product Development
Holmesglen Institute of TAFE
Agents Representative -
REIV
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