Amy Currie
South Perth,WA
Summary
As a modern leader, I'm passionate about innovation and leadership, encouraging and continuously looking for growth opportunities for the team, and take pride in providing a supportive and inclusive environment. As an empathic listener with well-developed written and oral communication skills, I build strong relationships with stakeholders, both internal and external, across all levels of the business. I approach problems with a design thinking mindset to design outstanding customer focused solutions and work with my people to reach for the same high standard. With over 15 years’ experience with enterprise systems, including many project implementations, I champion the use of proven methodologies and processes for quality outcomes.
Overview
20
20
years of professional experience
Work History
Project Lead
Curtin University
10.2024 - Current
- Optimise resource utilisation by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle including sprint planning.
- Lead team of Business Analysts to design and deliver solutions maximising the capabilities of the TechnologyOne Student Management product.
- Ensure timely delivery of deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Collaborate with cross-functional teams to ensure seamless integration of various project components.
- Balance multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Partnered with project team members to identify and quickly address problems.
- Fostered culture of continuous improvement, leading to more efficient project workflows.
Principal Designer
EdSure
02.2024 - 09.2024
- Provided leadership and mentoring to business and system analysts in the functional, technical and domain (TechnolongOne platform, core, SaaS, SM, & CES) skill areas.
- Provided oversight to migrate legacy systems onto modern platforms for enhanced functionality and performance capabilities.
- Collaborated with cross-functional teams to gather requirements and develop comprehensive solutions.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Analysed user behaviour and feedback to optimise design and user experience.
Services Lead
EdSure
07.2023 - 02.2024
- Managed a team of System Analysts and Business Analysts (Designers) to serve external customers.
- Mentored team members on creating outstanding customer focused solutions, and fostering a culture of continuous learning.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles.
- Maintained accurate records of all client interactions, facilitating seamless hand-offs between team members when needed.
- Developed strong relationships with key clients, resulting in increased retention rates and referrals.
- Organized regular team meetings to discuss progress towards goals, share successes, and address challenges collaboratively.
- Ensured the team created and maintained design documentation including written documents, videos, and troubleshooting information.
Information Systems Manager
City of South Perth
07.2022 - 07.2023
- Management of 3 teams including budget; Business Systems, Records Management, & ICT (Helpdesk and Infrastructure).
- Mentored staff, promoting professional growth within the department while contributing to succession planning efforts.
- Foster strong working relationships with key business stakeholders to define priorities and assist in the delivery of projects and service offerings.
- Provide advice and guidance to the 1System project team to ensure a smooth integration of the Compliance module into the existing TechnologyOne landscape.
- Identify opportunities for process improvement within the Information Systems department.
- Management of the relationships and budget of external vendors.
- Ensured compliance with industry regulations by staying up-to-date on best practices and maintaining accurate documentation.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards.
- Oversaw vendor selection processes, ensuring alignment with company objectives and cost-effectiveness in procurement decisions.
- Aligned IT initiatives with overall corporate objectives by working closely with executive leadership on strategic planning sessions.
- Optimised data security and integrity with robust network infrastructure and protocols.
- Facilitated communication between IT teams and stakeholders, fostering collaboration on technology initiatives across the organisation.
- Management of disaster recovery plans, safeguarding critical data from unforeseen events or threats.
- Managed budgets for various information systems projects, achieving cost savings without compromising quality or scope goals.
- Wrote strategic business plans outlining need for departmental information technology resources.
Business Systems Coordinator
City of South Perth
02.2022 - 07.2022
- Lead a team of Business Systems Analysts in the support and continual improvement of the City’s enterprise systems including TechnologyOne (SaaS, Core, CES, PR, ECR)
- Identify and provide opportunities for growth and development amongst the (greater) Business Systems team.
- Foster strong working relationships with key business stakeholders to define priorities and assist in the delivery of system enhancements and service requests.
- Provide advice and guidance to the 1System project team to ensure a smooth integration of Compliance into the existing TechnologyOne landscape.
- Identify opportunities for process improvement within the Information Systems department.
- Management of the relationships and budget of external vendors.
- Lead routine upgrade cycle and regular release note management.
- Collaborated with stakeholders to gather requirements, resulting in tailored solutions that met specific needs.
- Created comprehensive reports detailing project progress, providing transparency and accountability throughout all phases.
- Ensured compliance with industry regulations by staying up-to-date on best practices and maintaining accurate documentation.
Business Improvement Consultant
Curtin University
05.2021 - 01.2022
- Lead Business Analyst/Project Manager to review and implement a new process to manage Curtin Access Plans (CAP)CAPs contain appropriate adjustments for equitable education provision as required under the Disability Standards for Education (2005)
- Project included the design and implementation of a new database within the student management system to store the relevant data, forms for the capture and workflow disbursement of multiple processes, and dashboard reporting for all relevant business areas.
Business Analyst
Curtin University
05.2017 - 04.2021
- Implementation of Business Process Automation (BPA) for both student facing and staff facing processes including forms, workflows, and automation through tscrips, to address existing process inefficiencies
- Championing BPA across the organisation
- Nominated for VC’s Award Excellence in Continuous Improvement and ATEM Award for Innovation
- TCSI – Transforming the Collection of Student Information
- Lead process analysis across all areas of the student lifecycle to evaluate the impacts of new government reporting requirements introduced under TCSI, effective 01/01/2021
- Generated recommendations of over 100 process changes and improvements to ensure compliance and improved student experience
- Working closely with Student Management System (SMS) vendor to ensure new reporting solution to be delivered to all TechnologyOne SMS customers meets the government’s requirements, has an outstanding user experience, and is delivered on time
- Leading the solution design and implementation of the new reporting solution to the Curtin Compliance Team
- Open Learning Australia (OUA) integration to Curtin Student Management System Part 2
- Collaborating with OUA and TechnologyOne to build an API based solution to integrate data transfer from OUA to Curtin
- Undertaken business rule clarification, data mapping, and process review to ensure automated solution will reduce staff workload and improve the student experience
- Open Learning Australia integration to Curtin Student Management System Part 1
- Reduced the volume of manual data entry of files received from external business partner through implementation of data transformation and automation process
- Evaluate and implement changes to the student fee determination and disbursement processes including designing process management reporting
- Implementation of Rewards module, with integration to HR, for the Graduate Research School for the purpose of management and tracking of Research Training Program funding and industry funded research grants reducing over payments of stipends
- Lead student lifecycle service delivery process review in conjunction with business subject matter experts in the areas of Admissions (application through to offer), Credit for Recognised Learning, and Enrolments
- Assessed existing business processes for areas of improvement in the spaces of governance, process, and systems
- Provide recommendations for data quality improvements and process improvements addressing inefficiencies and government compliance requirements.
Business Analyst
Device Technologies
07.2011 - 03.2017
- Main local IT contact for business systems related issues, projects, and application change requests relating to service delivery (Contact Centre, Technical Service including Finance integration, and IT Service Management)
- Role was 60% focused on projects and 40% on support and continuous improvement
- In consultation with the business, identify areas for process improvement through leading and facilitating business analysis and requirements gathering workshops
- Provide continual advisory to all staff on best practice approach of business systems to support commercial processes
- Configure SAP ECC and CRM, and perform necessary enhancements
- Maintain a technical understanding of the relevant enhancements including the use of BAdIs and user exits, and the underlying tables and structures
- End to end understanding of solutions including integration points to other SAP and non-SAP systems
- Review submitted change requests as per ITIL methodology as designated change approver.
Tech Service Supervisor
Device Technologies
02.2011 - 07.2011
- Review processes and implement changes to improve efficiency and service delivery quality
- For example, eliminating double handling and reducing outstanding maintenances with efficient scheduling
- Document required system enhancements to improve visibility and functionality and co-ordinate functional changes and developments with external consultants
- Identify and implement KPI’s such as call abandonment, outstanding debtors, and service order closure rate
- Management of 5 Service Administration Co-ordinators.
Distribution Analyst
Device Technologies
09.2010 - 02.2011
Service Contracts Supervisor
Chloride Power Protection
07.2008 - 09.2010
Service Administrator
Chloride Power Protection
11.2007 - 07.2008
Manager/Partner
Sandy’s Café
12.2004 - 07.2007
Education
Prince2 Agile Foundation
PeopleCert
Perth WA11.2022
Postgraduate Diploma in Leadership -
Emeritus Institute of Management
01.2021
Postgraduate Diploma in Innovation & Design Thinking (High Distinction) -
Emeritus Institute of Management
01.2019
SAP Certified Application Professional – Service with SAP EHP3 for SAP CRM 7.0 -
SAP Education
01.2015
SAP Certified Application Associate – CRM Fundamentals with SAP CRM 7.0 EHP1 -
SAP Education
01.2013
PRINCE2 Foundation Certification -
ILX Group
01.2012
Bachelor of Commerce - International Trade (Faculty of Economics)Asian Studies (Faculty of Arts)
Deakin University
01.2005
Skills
- Building team moral through identifying opportunities for growth and providing a supportive and inclusive environment
- Leading cross functional teams
- Mentoring staff in quality analysis techniques including conducting requirements gathering workshops with stakeholders, defining business processes, personas, user stories, and clarifying objectives
- Communicating with a range of stakeholders including senior executives, external vendors, and customers
- Confident strategic decision maker
- Technical aptitude to easily understand new technology and concepts
- Analysing business requirements, applying appropriate tools, (design thinking, systematic inventive thinking, lean, Six Sigma) to design customer focused solutions
- Writing documentation including business cases, governance papers, and requirements documents
- Managing budgets and contractual arrangements
- High level of functional skill in TechnologyOne (SaaS, Core, SM, BPA, CES)
References
Available on request
Timeline
Project Lead
Curtin University
10.2024 - Current
Principal Designer
EdSure
02.2024 - 09.2024
Services Lead
EdSure
07.2023 - 02.2024
Information Systems Manager
City of South Perth
07.2022 - 07.2023
Business Systems Coordinator
City of South Perth
02.2022 - 07.2022
Business Improvement Consultant
Curtin University
05.2021 - 01.2022
Business Analyst
Curtin University
05.2017 - 04.2021
Business Analyst
Device Technologies
07.2011 - 03.2017
Tech Service Supervisor
Device Technologies
02.2011 - 07.2011
Distribution Analyst
Device Technologies
09.2010 - 02.2011
Service Contracts Supervisor
Chloride Power Protection
07.2008 - 09.2010
Service Administrator
Chloride Power Protection
11.2007 - 07.2008
Manager/Partner
Sandy’s Café
12.2004 - 07.2007
Postgraduate Diploma in Innovation & Design Thinking (High Distinction) -
Emeritus Institute of Management
SAP Certified Application Professional – Service with SAP EHP3 for SAP CRM 7.0 -
SAP Education
SAP Certified Application Associate – CRM Fundamentals with SAP CRM 7.0 EHP1 -
SAP Education
PRINCE2 Foundation Certification -
ILX Group
Bachelor of Commerce - International Trade (Faculty of Economics)Asian Studies (Faculty of Arts)
Deakin University
Prince2 Agile Foundation
PeopleCert
Postgraduate Diploma in Leadership -
Emeritus Institute of Management
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