Amy Czarnuch
Leopold,VIC
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with personal care and daily living activities to ensure each client receives the most dignified, engaged and supportive care. Helping each individual achieve whatever personal or professional life goals they desire.
Overview
16
16
years of professional experience
Work History
Disability Support Worker
Outside The Box Education
Geelong, VIC
09.2022 - 01.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Assessed risk factors of patients and made referrals for further services.
Disability Support Worker
H1 Healthcare
Geelong, VIC
01.2018 - 09.2019
- Feeding and dressing, taking to and from a range of different therapies, offering daily support and adhering to his every need physically and emotionally, making sure he has enough social contact each day
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Facilitated support groups for patients and families dealing with chronic illnesses.
Receptionist
Aberdeen Health Rooms
Geelong, VIC
01.2017 - 12.2017
- Collecting and processing of all accounts and receipts, booking and appointments for doctors and clients, data collection using and trained in "cliniko" program, liaised with professionals relating to code of conduct legislation, framework and professional practice, organizing staff rosters while employees were on holidays or ill, cleaned all office and facilities within admin area, ordered all stationary and products for doctors and staff, helped create and maintain web design for the company using Facebook and Instagram to further market and promote business, processing medicare and private health claims
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Chiro 4 U
Belmont, VIC
02.2015 - 12.2016
- All accounts invoice and receipting, booking and cancellation management, liaised with medicare and private health funds to maximize customer support, processed all medical claims, basic cleaning duties of office admin area, consult rooms and facilities, telephone reception assisting any queries, opening and closing office daily, trained in using cliniko
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
Hospitality Worker
Commun Na Feine
Geelong, VIC
12.2015 - 04.2016
- Taking and processing orders and payments, opening and closing restaurant, In charge of weekly rosters
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
Retail Sales Associate
Factorie Clothing
Geelong, VIC
12.2013 - 08.2014
- Greeting customers, assisting in change rooms, tiding up store and stock rooms, processing payments, opening and closing store, re arranging visual displays and advertisements
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Mailroom Clerk
Harwood Andrews Lawyers
Geelong, VIC
02.2012 - 08.2013
- Mail room- sorting incoming and outgoing inventory, reception- collection of data including invoicing, ordering and collecting lunches and coffees, picking up and delivering legal documentation to different agencies as needed
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained clean and organized mail room to promote safety and efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Developed strategies to speed up mail mail sorting and delivery processes.
Store Manager
Booster Juice
Geelong, VIC
01.2009 - 02.2012
- Opening and closing the store, processing and making orders, In charge of weekly rostering, ordering all stock for store, general cleaning of store and stock room freezers, providing exceptional customer service to each customer, provided in store and online training to each new employee
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education Support Officer
Oberon Primary School
01.2024 - Current
- Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
- Liaised special education department members proactively address/resolve any arising concerns related student accommodation modifications.
- Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies
- Improved student outcomes by collaborating with teachers to develop individualized learning plans.
- Participated in professional development opportunities to stay current on best practices in education support.
- Supported classroom management efforts by maintaining a positive and organized learning environment for all students.
Education
VCE -
Sacred Heart College
Geelong, VIC12.2011
Skills
- Client Education
- Relationship Building
- Disability Services
- Incident Reports
- Risk Assessments
- Home Healthcare Services
- Individual Support Plans
- Personal Care
- Emotional Support
- Documentation Skills
- Computer Skills
- Safety Management
- Lifestyle Support
- Family liaison
- Feeding assistance
- Hygiene assistance
- Disability awareness
- Behavior management
- Social skills development
- Personal care assistance
- Problem-Solving
- Medicaid and Medicare Paperwork
References
- Jill Slade, Bethany, family violence support services. 0493 234 281
- Olivia Kays, Head Administrator Officer at E&S Trading, 0423 303 608
Timeline
Education Support Officer
Oberon Primary School
01.2024 - Current
Disability Support Worker
Outside The Box Education
09.2022 - 01.2024
Disability Support Worker
H1 Healthcare
01.2018 - 09.2019
Receptionist
Aberdeen Health Rooms
01.2017 - 12.2017
Hospitality Worker
Commun Na Feine
12.2015 - 04.2016
Receptionist
Chiro 4 U
02.2015 - 12.2016
Retail Sales Associate
Factorie Clothing
12.2013 - 08.2014
Mailroom Clerk
Harwood Andrews Lawyers
02.2012 - 08.2013
Store Manager
Booster Juice
01.2009 - 02.2012
VCE -
Sacred Heart College