Amy Daniels

Position: Picnic and partying events business Gold Coast & Brisbane

• Promote business via social media to generate leads and maximise identity
• Devised processes to boost long-term business success and increase profit levels

Position: Leading the Recruitment and Business Support Teams Nationally. Provide business support and recruitment services across the United Disability Care (UDC) and Corporate Link Services (CLS) organisation. This role coordinates the delivery of excellent customer service, Reception and administration processes. Provide a positive experience for both internal and external stakeholders, including ensuring a high level of support to our large workforce and clients who contact UDC.

• Delivered timely, efficient and best practice Recruitment Solutions to meet the demands of the business.
• Developing & implementing the Recruitment Strategy in conjunction with the GM - People & Development
• Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
• Supervised 5 staff with management of new employee training and development policies
• Mentor team members around Recruitment Business Partner capacity and assist with resolving ongoing and complex recruitment needs with Hiring Managers
• Identified and managed service risks within company, recommending best practice enhancements and guidelines updates
• Verified compliance and ensure teams are following company procedures and best practices across several departments
• Held weekly meetings to communicate new policies and procedures to teams including managing and reporting on the team KPI's to the GM - People & Development
• Created, managed and executed business plans and communicated company vision and objectives to motivate teams
• Brought in new business connections and revenue generation opportunities by improving networking strategies with TAFE and other providers to create talent pools and career pathways for potential employees

Established events planning business called Event Magic

Position: Property administration role with a focus on supporting the two Property Managers

• Providing exceptional customer service to tenants and landlords
• Assist with reception relief and ad hoc department projects as directed by the Principal
• Managing all tenant communication
• Tenancy document preparation
• Run Mid/End of Month and Banking processes if Property Manager was on leave
• Management of the repairs and maintenance for rental properties
• Arrears management
• Lease renewals
• Email management for Property Manager should they be on leave or out of office for extended time
• Liaise with tradespeople and body corporate Managers regarding any maintenance enquiries
• Process tenant applications including reference and TICA checks

Position: MedRecruit is a multi-award winning medical recruitment agency. Recruitment consultant position focusing on the Junior & Registrar Doctor market in an outbound sale in a services environment

• Roster Management and support to the internal Workforce teams within hospitals Australia-wide
• Utilised strong sales to negotiate positive outcome with full-filling hospital rosters with my available doctors
• Build lasting relationships with various hospital Head of Departments where possible to generate business in and seek to fill placements and department rosters in advance
• General administration to meet the strict hospital credentialing processes and ensure all was in place prior to the doctor starting their locum placement
• Have the ability to negotiate successfully whilst maintaining integrity with all parties for locum or permanent medical practitioner positions within hospitals
• Create strong relationships with our doctors through understanding their professional and lifestyle goals and providing work opportunities that support those goals
• Manage own portfolio of doctors and ensure database was current in order to present reports regularly for review of business targets and meeting other KPI requirements

Position: (3 Mth Temp Position) Part of the Human Capital Shared Services team to provide project support relating to areas of recruitment and mobilisation for the Darwin Ichthys LNG project. This was fast paced role providing administration support processing training and mobilisation requirements on multiple large scale construction project

• High volume screening of workers, including collection and validation of all required documentation, qualifications, tickets, licenses and VOCs as per the project's training matrix
• Entering training records into a training management system
• Generation of regular reports and adhoc administrative duties as required
• Arranging training as per the project's training matrix
• Diary management and organisation of workload to meet agreed priorities and SLA time frames set
• Handle phone and email customer service enquiries in a timely manner

Position: As a 360 Recruitment Consultant for a HR Generalist recruitment agency on the Gold Coast

• Managed the Commercial and Office Support division within the Branch and worked on a variety of accounts, and recruitment for a range of job functions and industry sectors
• Responsible for new business development and generating revenue and developing sales strategies to engage with businesses across the Gold Coast to increase net revenue.

Position: (6 Mth Contract position) Responsible for NBN cable installation for NSW region which incorporated over 16 contractor teams

• Primarily involved creating and delegating schedules to field contractors for residential and commercial cable installation
• Effective management of schedule to ensure daily and monthly targets were being met
• Monitoring the progress of the project objectives and schedule targets and making any necessary adjustments to ensure targets remain on track
• Ensuring correct resource allocation were available each day to complete schedule targets and balancing work appropriately amongst the field contractor teams
• Delegation of installation priorities to individual team leaders and contractor teams
• Managing a team of contractors and providing advice and guidance of how to manage their schedules
• Coaching or organising training of new contractor teams of the aspects of schedule requirements and reporting of their work progress
• Managing unexpected delays to schedule with the contractors and minimising disruption to schedule targets
• Project administration and management of regional reports
• Communicating to project heads and internal teams schedule outcomes

Position: (2 Mth temp Assignment) Part of a team of 3 contractors hired for a project to remobilisation mining staff within Central Old & Pilbara mine sites. Tasked to recruit high volume staff including remote site catering, cleaning, accommodation and facilities management to work in mining and construction villages.

Position: (3 Mth temp assignment) Recruitment administration and sourcing of catering and hospitality staff as well as trades and technicians for mining sites

Position: Management of high volume end to end recruitment portfolio for Hays Contact Centres. Responsible for maximising fee performance by effectively managing all aspects of the recruitment process

• Establish and execute planned goals for fee performance
• Meet individual targets and contribute to team targets
• Create effective sales plans, including target clients, identify business development opportunities and utilise appropriate marketing resources to support effective business development
• Design and delivery of assessment centres
• Provide a high level of service delivery during job and client management
• Demonstrate excellent consulting skills by questioning client to ascertain needs and presenting the most appropriate solution
• Presentation of an action plan to client and recommended candidate attraction strategies
• Negotiate effectively with client and ensure Terms of Business were presented and agreed with client
• Effectively source candidates, identify and utilise a broad range of candidate attraction strategies, assess and validate candidate skills through pre-registration, interviewing, in-house testing and reference
• Manage candidate expectations and advise the candidate accurately on the market, salaries and conditions
• Establish action plans for candidates and proactively market the candidate to suitable client organisations
• Continuously work to improve the quality of customer service to clients and candidates and ensuring compliance to preferred supplier contracts and service level agreements
• Demonstrate commitment to critical processes and compliance in line with company standards, all current legislative requirements, including but not limited to, Privacy, EEO, Occupational Health and Safety (OHS) and Immigration
• Conduct effective site assessments prior to placing a temp, documenting and following up any corrective action
• Monitor and regularly review all temporary and permanent portfolio reports

Candidate Resourcer (November 2009 – May 2010)

Admin Coordinator (May 2009 – December 2010)

Position: Primary administrator support to the Banking & Finance recruitment team of up to 12 consultants and offering resourcing partnership to assigned sales teams. Business support for a number of candidate resource projects. In addition I delivered training and consulting support to Consultant Trainees

• Provide a cooperative and proactive administrative service to consultants and managers as directed
• Deliver system and general new consultant training
• Shot-listing candidates for the team in response to their incoming vacancies and then formatting candidate resumes and upload to client portals to the vacancy
• General candidate sourcing including creating candidate attraction strategies and organise candidate events
• Interview and assess candidates against specific competencies and upload profile to database
• Advertising and marketing vacancies to attract candidates and respond to all job applications daily
• All administrative processes for new candidates including checking candidate eligibility to work and compliance and reference checking
• Provide candidate reports as appropriate to the team leader and prepare the quarterly report
• Organise candidate timesheets online and handle any general candidate enquiries or update their availability in the database
• Manage consultant emails in their absence including taking details of a new vacancy specification from clients
• Achieve personal KPI targets and work to tight deadlines

Position: This role involved consulting real estate Principals and working within their property management departments to assist in maximising their team potential and improve the department's productivity and profitability. While providing on-going support to the PPM Group members and agency principals to keep their teams motivated and on track to achieving their organisational goals and objectives

• Management and Implementation of property management procedural systems and trust account programs within real estate agencies
• Development of action plans & training agendas for on-going client consultancy to streamline property management departments and provide total solutions to their daily management activities
• Conducting Property Management department audits and staff assessment and providing the client with comprehensive audit reports
• Management of updating new state wide legislative changes & general property news on the PPM website and procedural systems
• Responsible for achieving sales targets of the PPM products & services to real estate clients and provide KPI reports on a monthly basis for all business centres sales generated to the Manager
• Management of the PPM Membership database, membership accounts and quarterly/annual awards program
• Development of the PPM procedural system and responsible for liaising with REI Master program designer in implementation of system upgrades
• Responsible for the management of state legislation advice for members and general property management news updates
• Handle all membership complaints