Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amy Dawson

Summary

My name is Amy Dawson and I am 17 years old and I have finished school. Im looking for full-time work. I have my licence and a car. I have been working at McDonald's for the past 3 years. Where after 9 months i went part-time and in April this year I went full time as a crew trainer. I have always been described as an organised, outgoing, reliable person. I am successful at managing multiple priorities with a positive attitude. I am always ready to tackle a new challenge and have a willingness to accomplish all team goals while taking more responsibility on board is always welcome.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
11.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Provided coaching and mentoring to employees.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing and opening of shifts.
  • Performed cash and card transactions to complete customers purchases.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

Year 10 ROSA -

Warakirri College
Sydney, NSW
11-2023

Skills

  • Decision-making
  • Customer service
  • Reliability and punctuality
  • Active listening
  • Teamwork and collaboration
  • Multitasking and organization

Accomplishments

  • Outstanding service to the community: 2018 & 2019
  • Citizenship award: 2019
  • Consistent effort award: 2020
  • Hardworking award for humanities: 2020 & 2021
  • Consistent effort award for STEM: 2020 & 2021
  • Year Advisor award: 2020
  • Australian defence force, long tan youth leadership and teamwork award: 2023
  • Barista of the year: 2024
  • Employee of the month: April 2022

Timeline

Crew Trainer

McDonald's Restaurant
11.2021 - Current

Year 10 ROSA -

Warakirri College

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Amy Dawson