Amy Dillon
Summary
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Overview
24
24
years of professional experience
Work History
Business Owner
Podly Coffee Pods
02.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Administrative Manager in Philanthropy Department
Wheelton Philanthropy
01.2019 - Current
- Developed comprehensive reports for senior leadership to inform strategic decision making.
- Streamlined business operations by implementing efficient processes and policies.
- Oversaw vendor relationships, negotiating contracts for optimal pricing and quality assurance.
- Supported change management efforts through effective communication of new policies and procedures to employees at all levels of the organization.
- Improved customer satisfaction through proactive communication and issue resolution.
- Facilitated Travel to Indonesia for Clients and Management
- Developed contingency plans for potential risks or challenges in order to maintain business continuity during unforeseen events.
- Managed day-to-day development issues.
Certified Pilates Instructor
Rebalance Pilates And Yoga
02.2017 - 12.2017
- Collaborated with other instructors to develop engaging group classes that catered to various skillsets.
- Provided exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Involved in marketing initiatives resulting in increased awareness of the studio within the community, leading to an influx of new clientele.
Technical Specialist & Group Leader
Australia Post
07.2010 - 05.2013
- Mentored and trained new and junior team members, fostering professional growth and skill development.
- Conducted thorough root cause analyses to prevent future incidents and improve overall system stability.
- Lead the design and implementation of innovative solutions, enhancing product functionality and user experience.
- Established strong relationships with stakeholders by providing exceptional customer service and support during onboarding processes.
- Played a key role in driving continuous improvement initiatives, leading to enhanced efficiency across multiple teams.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies.
- Streamlined processes, leading to significant time savings and reduced operational costs.
- Maintained up-to-date documentation for all projects, ensuring easy access to information for troubleshooting purposes.
- Developed comprehensive training materials to increase team knowledge and expertise.
- Optimized team workflow with strategic project management and resource allocation.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyse trends.
- Designed and implemented training programs.
Group Fitness Director
Beach House Gym
03.2007 - 01.2010
- Contributed to the overall success of the fitness center by collaborating with other department heads on facility-wide initiatives and events.
- Enhanced member experience by designing and implementing innovative group fitness programs.
- Implemented a system for monitoring attendance patterns to identify areas for growth or opportunity in class offerings.
- Coordinated and developed group and personal fitness programs.
- Developed strong relationships with members, resulting in increased retention rates and satisfaction.
- Evaluated instructor performance through regular assessments, providing constructive feedback to promote continuous improvement.
- Mentored and developed a team of skilled instructors, ensuring consistent high-quality instruction across all classes.
Administration Officer
Budget Rent-a-car
01.2001 - 03.2007
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
Education
BBA - Human Resource And Marketing
Swinburne University
Melbourne, VICBachelor of Education - Primary School Teaching
Curtin University
Perth, WA01-2028
Undergraduate Certificate - Education
Curtin University
Perth, WA01-2025
Advanced Diploma of Nutritional Medicine - Nutrition And Naturopathy
Australian Institute of Applied Science
Melbourne, VIC01-2018
Diploma of Clinical Pilates - Pilates And Personal Training
Breathe Education
Melbourne, Vic01-2016
Skills
- Customer relations
- Operational efficiency
- Office administration
- Adaptive teaching strategies
- Office management
- Effective communication
- Records management
- Team management
- Student empowerment
- Continuing education commitment
- Health and safety procedures
Timeline
Business Owner
Podly Coffee Pods
02.2023 - Current
Administrative Manager in Philanthropy Department
Wheelton Philanthropy
01.2019 - Current
Certified Pilates Instructor
Rebalance Pilates And Yoga
02.2017 - 12.2017
Technical Specialist & Group Leader
Australia Post
07.2010 - 05.2013
Group Fitness Director
Beach House Gym
03.2007 - 01.2010
Administration Officer
Budget Rent-a-car
01.2001 - 03.2007
BBA - Human Resource And Marketing
Swinburne University
Bachelor of Education - Primary School Teaching
Curtin University
Undergraduate Certificate - Education
Curtin University
Advanced Diploma of Nutritional Medicine - Nutrition And Naturopathy
Australian Institute of Applied Science
Diploma of Clinical Pilates - Pilates And Personal Training
Breathe Education
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