Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Amy Ditcham

Bundoora,VIC

Overview

8
8
years of professional experience
1
1
Certification

Work History

Event Staff Member

White Top Venues
Victoria, Victoria
03.2022 - Current
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Welcomed guests to events, checked invitations and oversaw proper seating.
  • Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
  • Arranged linens and table settings according to seating plan and event theme.
  • Prepared and maintained drink stations throughout catering events.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Barista

Bachelor Of Coffee
Bundoora, VIC
02.2022 - 11.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Ice Cream Scooper

Bright Ice Creamery
Bright, VIC
10.2016 - 02.2022
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Explained ice cream flavors to customers.
  • Maintained cleanliness and organization in establishment.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Processed sales transactions for cash, debit and credit purchases.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Carried out cash and card transactions quickly and thoughtfully.

Customer Service Cashier

Gumtree Pies Bright
Bright, Victoria
09.2017 - 10.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Bachelor of Nutrition Science -

La Trobe University
Melbourne, VIC
11.2024

VCE Certificate -

Bright P-12 College
Bright
12.2021

Skills

  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Food Storage Management
  • Workstation Maintenance

Accomplishments

- Awarded Premiers Award for Outstanding Results in VCE Subject; Indigenous Languages of Victoria (2022)

Certification

- Responsible Service of Alcohol Certificate (2022)

References

Heath Anders

Bright Ice Creamery

Business Owner

0478 601 321

Alice Turner

Gumtree Pies Bright

Former Manager

0457 868 685

Theo Staios

Bachelor of Coffee, Bundoora

Former Manager

0400 241 404

Timeline

Event Staff Member

White Top Venues
03.2022 - Current

Barista

Bachelor Of Coffee
02.2022 - 11.2022

Customer Service Cashier

Gumtree Pies Bright
09.2017 - 10.2018

Ice Cream Scooper

Bright Ice Creamery
10.2016 - 02.2022

Bachelor of Nutrition Science -

La Trobe University

VCE Certificate -

Bright P-12 College

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Amy Ditcham