Amy Donn
Tamworth,NSW
Summary
To build a long-term career with opportunities for career growth. To enhance educational and professional skills in a stable and dynamic workplace. To solve problems in a creative and effective manner in a challenging position. To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. To gain employment which will inspire to enhance skills and work as a team player in a positive atmosphere. To bring a strong sense of dedication, motivation, and responsibility to the workplace.
Overview
5
5
years of professional experience
Work History
Traffic Controller
Traffic Professionals
06.2021 - 11.2021
- All aspects of safe road practices, stop/slow bat, setting up and packing down sites, site management
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Stood for hours with "Stop/Slow" paddle directing traffic.
Waitstaff and Bartender
The Australian hotel and The Bridge Tavern
10.2018 - 06.2019
- All aspects of food and beverage services including hygienic food handling, taking and receiving food orders, table service, cash register, preparing alcoholic and non-alcoholic drinks, keno and tab
- As well as being a Covid Marshall, Providing cleaning services.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Waitstaff
The Growers Nowra
12.2020 - 06.2021
- All aspects of food and beverage services including hygienic food handling, customer service, hosting, cleaning
- As well as being a Covid Marshall, Providing cleaning services.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Fresh Team Member
Woolworths
01.2019 - 04.2019
- Customer service, hygienic food handling, replenishment and managing stock, uphold proper work conditions, interacting with customers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Bartender
Williams and Co Entertainment
01.2019 - 09.2019
- Beverage services, washing and polishing glasses, customer service, table service, preparing alcoholic and non-alcoholic services.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waitperson/Bar Attendant
Shared Affairs
01.2018 - 01.2018
- All aspects of food and beverage service, hygienic food handling, food preparation, table service, kitchen and dish hand duties.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Learned how to make wide variety of mixed drinks.
- Bussed bottles and glassware to maintain clean bar area.
- Delivered food to customers at bar and tables.
- Notified management of guest complaints for quick, effective resolution.
Hospitality Assistant- TAFE
Hospitality placement
01.2018 - 12.2018
- Assisting in hospitality services at local events including Relay for Life, Cancer Council and Biggest Morning Tea events, farewell and graduation events on campus.
Waitperson/Bar Attendant
Jervis Bay Catering
01.2018 - 01.2018
- All aspects of food and beverage service, hygienic food handling, food preparation, table service, kitchen and dish hand duties.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Learned how to make wide variety of mixed drinks.
- Bussed bottles and glassware to maintain clean bar area.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
Server
Nitro Circus food truck
01.2017 - 01.2017
- Assisted in customer service, food service and cash register.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Wait Staff and Bartender
The Australian Hotel Nowra
01.2018 - 01.2019
- All aspects of food and beverage services including hygienic food handling, taking and receiving food orders, table service, cash register, preparing alcoholic and non-alcoholic drinks, keno and tab.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Skills
- Polite
- Honest and reliable- I have a strong moral and work ethics that enable me to undertake tasks in a responsible and mature manner
- Always work to the full potential
- Effective communication skills
- Excellent organizational skills
- Efficient time management
- Ability to work unsupervised
- Work effectively as part of a team
- Able to adapt to changes in the work environment and follow instructions
- Happy to be taught new things
Education Certificates And Licenses
- 2017- Graduated from St John the Evangelist Catholic High School Nowra
- 2018- NSW TAFE- Certificate III in Hospitality
- 2018- Responsible Service of Alcohol
- 2018- Responsible Conduct of Gambling
- 2019- Tab course and Keno training
- 2020- White card
- 2020- Traffic Controller
- 2020- Traffic Management Implementer
Experience And Volunteer Work
- 2018, Shared Affairs, Sydney, Waitperson/Bar Attendant, All aspects of food and beverage service, hygienic food handling, food preparation, table service, kitchen and dish hand duties.
- 2018, Hospitality placement, Nowra, Hospitality Assistant- TAFE, Assisting in hospitality services at local events including Relay for Life, Cancer Council and Biggest Morning Tea events, farewell and graduation events on campus.
- 2018, Jervis Bay Catering, Waitperson/Bar Attendant, All aspects of food and beverage service, hygienic food handling, food preparation, table service, kitchen and dish hand duties.
- 2017, Nitro Circus food truck, Assisted in customer service, food service and cash register.
- 2018-19, The Australian Hotel Nowra, Wait staff and bartender, All aspects of food and beverage services including hygienic food handling, taking and receiving food orders, table service, cash register, preparing alcoholic and non-alcoholic drinks, keno and tab.
- 2019, Woolworths, Fresh team member, Customer service, hygienic food handling, replenishment and managing stock, uphold proper work conditions, interacting with customers.
- 2019, Williams and Co Entertainment, Bartender, Beverage services, washing and polishing glasses, customer service, table service, preparing alcoholic and non-alcoholic services.
- 2020-, The Australian hotel and The Bridge Tavern, Waitstaff and bartender, All aspects of food and beverage services including hygienic food handling, taking and receiving food orders, table service, cash register, preparing alcoholic and non-alcoholic drinks, keno and tab. As well as being a Covid Marshall, Providing cleaning services.
- 2020-2021, The Growers Nowra, waitstaff, All aspects of food and beverage services including hygienic food handling, customer service, hosting, cleaning. As well as being a Covid Marshall, Providing cleaning services.
- 2021, Traffic Professionals, Traffic Controller, All aspects of safe road practices, stop/slow bat, setting up and packing down sites, site management
References
- Julie Davidson, 44219908, Tafe Illawarra Bomaderry
- Katelyn Sheargold, 0410915543, Australian Hotel Nowra
- Nadia Stevens, 0438857541, Woolworths
- Robert Williams, 0423858618, Williams and Co Entertainment
- Robert Singh, 02 44216422, The Growers Nowra
Timeline
Traffic Controller
Traffic Professionals
06.2021 - 11.2021
Waitstaff
The Growers Nowra
12.2020 - 06.2021
Fresh Team Member
Woolworths
01.2019 - 04.2019
Bartender
Williams and Co Entertainment
01.2019 - 09.2019
Waitstaff and Bartender
The Australian hotel and The Bridge Tavern
10.2018 - 06.2019
Waitperson/Bar Attendant
Shared Affairs
01.2018 - 01.2018
Hospitality Assistant- TAFE
Hospitality placement
01.2018 - 12.2018
Waitperson/Bar Attendant
Jervis Bay Catering
01.2018 - 01.2018
Wait Staff and Bartender
The Australian Hotel Nowra
01.2018 - 01.2019
Server
Nitro Circus food truck
01.2017 - 01.2017
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