Amy Downing

• Building a business from start
• Employing staff and rosters
• Excellent communication skills
• Maintaining an excellent business service
• Time management
• Getting clients
• Advertising
• Managed client relationships, addressing concerns to maintain high retention rates.
• Trained and mentored staff on best practices in cleaning techniques and customer service.
• Streamlined inventory management processes for cleaning supplies, reducing costs and waste.
• Established marketing initiatives that increased brand visibility and attracted new clients.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
• Trained and motivated employees to perform daily business functions.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Cultivated strong online presence, managing social media platforms to engage with customers and build community.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Prepared lunches for 230 children
• Cooked
• Baked
• Time management
• Food orders from distributor
• Banking
• Supervised daily cafeteria operations ensuring efficient service and high-quality food presentation.
• Trained and mentored staff on food safety protocols and customer service best practices.
• Developed menus in collaboration with nutritionists to meet dietary needs and preferences.
• Coordinated with vendors for timely delivery of supplies, maintaining strong supplier relationships.

• Homework
• Provided personalized support to individuals with disabilities, enhancing daily living skills and overall well-being.
• Assisted clients in accessing NDIS services, ensuring compliance with individual plans and goals.
• Facilitated communication between clients, families, and service providers to address needs effectively.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
• Provided emotional support to clients, improving their mental health and overall wellbeing.
• Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
• Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
• Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.

• Gaining extra learning modules
• Support worker
• Medication distribution
• Daily living duties
• Changing Stoma bags

• Bartender in members bar
• Custom service
• General bar duties

• Refueling buses
• Cleaning out buses
• Time management

Haul truck operator

Safety awareness in the mines

All accomplishments attached with resume

• Worked in high care dementia unit
• Daily hygiene
• Palliative care
• Changing Stoma bags
• Changing urinal catheter's
• Nursing report and documentation
• Communication skills both verbal and written

• Cleaned minesite
• Residential cleaning
• Time management

• Cleaned shopping centre
• Opening and closing of shopping centre
• Read metres
• Office duties
• Delighted communication between owner and shop owners

• Cleaned residential homes weekly
• All general house duties
• Washing
• Move out cleans

• Sales assistant
• Selling furniture and electronics
• Office duties
• Ordering
• Customer service