AMY DRONSFIELD

I am currently working as a front-end supervisor. My role includes providing excellent customer service, supporting the store manager, team management and complaints management.

• I regularly have the responsibility of closing the store at night and ensuring the tills are balanced.
• This role has enabled me to develop excellent communication skills, including conflict resolution.
• I am an excellent team player and have built positive professional relationships with my colleagues.
• I am hardworking and manage my time effectively.
• I am a reliable and punctual worker who is always willing to work additional hours when required.

This role was for holiday backfill.

My responsibilities included stock control, team management, staff allocation and management and responsibility for the overall running of the store.

My responsibilities as a customer service assistant included greeting customers on arrival and assisting with their in-store enquiries, ensuring the store was tidy and organising stock.

This role required excellent teamwork and communication skills.

My responsibilities at KFC required me to provide excellent customer service.

My role included food service and packing, cleaning, and restocking.

Working in this position developed my excellent communication and time management skills.