Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amy Dufficy

Umina Beach

Summary

I’m a resilient worker and eager learner with strong customer service, stakeholder management capabilities and a can-do attitude. My personal strengths of communication and empathy help me to easily develop genuine relationships with my peers. I have hands on work experience operating in large and busy teams, as well as managing solo operations – and work well under pressure in both scenarios. I enjoy leadership roles and believe I am a creative thinker by nature. My experiences across different roles and settings have helped me to develop valuable problem solving and team building skills, with a customer centred focus. I possess a diverse and versatile skill set and a motivation for continued self-development and learning.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Ettalong Diggers
12.2021 - Current
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Trained new staff members on company policies and procedures.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Solely operated small functions, and have experience working weddings and larger presentations.

Club Receptionist

Ettalong Diggers
12.2021 - Current
  • Provided administrative support to management, improving overall club organization and efficiency.
  • Facilitated smooth facility access by verifying membership status using check-in systems diligently.
  • Processed payments accurately, ensuring timely billing for club services.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled phone inquiries courteously, directing calls to relevant personnel efficiently.

Camp Counsellor

Camp Jewell Ymca
06.2022 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Collaborated with other camp counsellors to create atmosphere of fun and learning
  • Developed strong working relationships with campers, parents or guardians and other counsellors through effective communication and listening skills.
  • Facilitates and creates lesson plans for daily activities.
  • Organizes and leads various small and large group activities.
  • Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being.
  • Mediates any campers’ disputes.


Lifeguard

Camp Jewell YMCA
06.2022 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during group classes.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.

Barrista

Bobbys Cafe
01.2021 - 12.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Used POS system to accurately enter orders and process payments.

Shop Assistant

Feather And Seed
01.2021 - 08.2021
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Organized shelves to remove slow moving items and add new merchandise.

Education

Brisbane Water Secondary College
Woy Woy, NSW
12.2021

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Team Leadership
  • Effective Communication
  • Creative and Energetic
  • Conflict resolution and mediation

Accomplishments

2021 Higher School Certificate – completing now. Recognised for Academic Excellence, being in Top 20 Umina High

2021 Margaret Beazley AO QC NSW Governor’s Award for academic excellence

Certification

  • Lifeguarding with CPR/AED For the Professional Rescuer, First Aid, and Waterfront Skills.
  • Responsible Service of Alcohol (RSA)
  • Currently completing my Health Coaching Certificate at Integrative Health and Nutrition.

Timeline

Camp Counsellor

Camp Jewell Ymca
06.2022 - 08.2022

Lifeguard

Camp Jewell YMCA
06.2022 - 08.2022

Food and Beverage Attendant

Ettalong Diggers
12.2021 - Current

Club Receptionist

Ettalong Diggers
12.2021 - Current

Barrista

Bobbys Cafe
01.2021 - 12.2021

Shop Assistant

Feather And Seed
01.2021 - 08.2021

Brisbane Water Secondary College

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