Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Open To Work
Hi, I’m

Amy Dzakaria

Footscray,VIC
Amy Dzakaria

Summary

Dynamic hospitality professional with a proven track record at Troy Hospitality, excelling in customer service and operations management. Recognised for enhancing guest satisfaction through strategic problem-solving and effective team leadership. Skilled in budget control and performance management, consistently achieving operational efficiency and fostering strong relationships with clients and staff.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
years of professional experience
1
Certification
2
years of post-secondary education

Work History

Coles Supermarket

Retail Team Member
11.2021 - Current

Job overview

  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained inventory accuracy through regular stock checks and organized product displays.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Retrieved items for customers and verified prices.
  • Assisted customers in locating products, enhancing overall shopping experience and satisfaction.

Cranbrook Junior School, Sydney NSW

Tuckshop Manager
03.2012 - 03.2014

Job overview

  • Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
  • Collaborated with team members to streamline processes and enhance overall efficiency.
  • Supported management in coordinating schedules and resources for project completion.
  • Maintained accurate records of inventory and equipment usage to optimize resource allocation.
  • Contributed to training new staff on operational procedures and safety guidelines.
  • Engaged in problem-solving discussions to improve team performance and address challenges.
  • Observed and reported on workflow processes, identifying areas for potential improvement.
  • Helped implement new tools and systems to support operational effectiveness and reliability.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Troy Hospitality, Sydney NSW

Wait Staff Member
11.2009 - 03.2014

Job overview

  • Developed strategic initiatives to enhance operational efficiency across multiple departments.
  • Collaborated with cross-functional teams to streamline workflows and improve project outcomes.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Facilitated team meetings to align objectives and drive accountability among stakeholders.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Processed transactions efficiently using point-of-sale systems to manage payments.
  • Monitored dining room for potential issues, proactively resolving concerns as needed.
  • Recommended menu options based on customer preferences, enhancing sales opportunities.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Created appealing table settings and dining room layouts for special occasions and events.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Presbyterian Ladies College, Sydney NSW

Catering Assistant
06.2011 - 03.2012

Job overview

  • Assisted in food preparation and presentation for events, ensuring adherence to dietary requirements.
  • Coordinated with team members to maintain cleanliness and organization of kitchen and dining areas.
  • Supported delivery and setup of catering services for various school functions and events.
  • Monitored inventory levels of supplies, reporting needs to ensure uninterrupted service delivery.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Contributed to positive work environment by offering support and assistance to colleagues during peak times.

Steadman Hospitality, Sydney NSW

All Round General Laborer
01.2008 - 10.2010

Job overview

  • Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Assisted in training new staff on menu items and service protocols.
  • Participated in team meetings to discuss service improvements and operational efficiency initiatives.
  • Assisted bartenders in preparing and serving drinks efficiently during peak hours.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Restocked supplies accurately to ensure uninterrupted service flow throughout shifts.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Restocked ice, condiments, and snacks.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
  • Operated POS system to collect payments from customers.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Arranged tables and chairs for special occasions and events.

Education

Bridge Business College
Sydney, NSW

Diploma Of Business from Human Resources
07.2010

University Overview

Human Resource

Martin College
Sydney, NSW

Diploma Of Business from Event Management
07.2008

University Overview

Event management

Victoria University
Footscray

Certificate 3 from Individual Support ( Didability)
03.2021 - 02.2023

University Overview

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Goal setting
  • Strategic planning
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Conflict resolution
  • Sales techniques
  • Policy implementation
  • Negotiation
  • Budget control
  • Product management
  • Emergency response
  • Expense tracking
  • Safety procedures
  • Coaching and mentoring
  • Policy and procedure development
  • Work prioritization
  • Inventory management
  • Disciplinary techniques
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Managing operations and efficiency
  • Professional and courteous
  • Active listening

Certification

Food Safety Supervisor Certificat

Availability
See my work availability
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evening
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Work Preference

Work Type

Contract WorkPart TimeGig WorkFull Time

Location Preference

On-SiteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programs

Timeline

Retail Team Member
Coles Supermarket
11.2021 - Current
Victoria University
Certificate 3 from Individual Support ( Didability)
03.2021 - 02.2023
Tuckshop Manager
Cranbrook Junior School, Sydney NSW
03.2012 - 03.2014
Catering Assistant
Presbyterian Ladies College, Sydney NSW
06.2011 - 03.2012
Wait Staff Member
Troy Hospitality, Sydney NSW
11.2009 - 03.2014
All Round General Laborer
Steadman Hospitality, Sydney NSW
01.2008 - 10.2010
Bridge Business College
Diploma Of Business from Human Resources
Martin College
Diploma Of Business from Event Management

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Amy Dzakaria