Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Earnshaw

Dundas,NSW

Summary

Certified Certificate III Nursing Assistant bringing a high level of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

13
13
years of professional experience

Work History

AIN

Alexander Aged Care
01.2018 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.

sales assistant

Kmart
10.2013 - Current


  • Filed credit claims
  • Kmart Wishing Tree Champion 2014 - 2017
  • Front End Controller - supervising all staff and procedures at the front of store registers on weekends
  • Processed customer returns
  • Developed customer photos
  • Worked within Kmart's policies and procedures.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Temporary Clerical Assistant

Clark Equipment
08.2013 - 09.2013
  • File transfers using a computer
  • Sorting paperwork
  • Filing paperwork
  • Assisting other employees.

Sales assistant

Darrell Lea
02.2011 - 08.2013
  • Opened and closed the store
  • Handled banking duties
  • Maintained knowledge of current promotions
  • Informed customers of policies regarding payment and exchanges, and security practices
  • Replenished floor stock and processed shipments to ensure product availability for customers
  • Operated a cash register
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Education

HSC -

Cumberland High School
Carlingford, NSW
10.2009

Cert III Children's Services -

Northern Institute of TAFE

Cert III Health Service Assistant -

Northern Institute of TAFE

Assist clients with medication -

St Leonard's Tafe

Skills

  • Patient-focused care
  • Reliable team player
  • Documenting behaviours
  • Maintaining privacy
  • Time Management

References

  • Lissa Heap - Leisure & Lifestyle Coordinator, +61 421 140 310
  • Anne Doyle - DDON, +61 411 284 639

Timeline

AIN

Alexander Aged Care
01.2018 - Current

sales assistant

Kmart
10.2013 - Current

Temporary Clerical Assistant

Clark Equipment
08.2013 - 09.2013

Sales assistant

Darrell Lea
02.2011 - 08.2013

HSC -

Cumberland High School

Cert III Children's Services -

Northern Institute of TAFE

Cert III Health Service Assistant -

Northern Institute of TAFE

Assist clients with medication -

St Leonard's Tafe

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