Amy Ellis
West Mackay,QLD
Summary
Talented creative professional with keen eye for detail. Experienced in providing high-end Beauty and Makeup services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
15
15
years of professional experience
Work History
Beauty Therapist
Beauty Worxs
Mackay, QLD
04.2021 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Designed skin, body, and hair care packages for individual clients.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Payroll Administrator
Ellico Group
Mackay, QLD
01.2023 - Current
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using Xero and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Submitted appropriate reports on payroll activities.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Volunteer Equestrian Vaulting Coach
Sarina Equestrian Vaulting Team
Sarina, QLD
05.2018 - Current
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Managed time effectively while traveling for games, attending practice and going to classes.
- Attended all practices, meetings and workouts on time.
- Planned, prepared and delivered lesson plans introducing students to vaulting positions and techniques.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Gymnastics Coach
Pure Gymnastics
Mackay, QLD
01.2020 - 11.2022
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Encouraged parent participation without detracting from lesson.
Beauty Therapist
Natural Body And Beauty
Mackay, QLD
07.2020 - 04.2021
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Exam Invigilator
CQUniversity
Mackay, QLD
01.2018 - 12.2020
- Maintained compliance with test centre policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Maintained secure and positive environment conducive to testing.
- Assisted faculty with setting up tests and coordinating test spaces.
- Validated appropriate identification to allow admission to testing area.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Administered individual and group assessments according to testing guidelines
- Documented student behaviours, interventions and outcomes to enable lead teacher to address pertinent issues.
Medical Receptionist
Brisbane Street Clinic
Mackay, QLD
11.2019 - 07.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Senior Sales Assistant
Dysarts Home Timber And Hardware
Dysart, QLD
01.2009 - 11.2019
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Accepted and processed cash, check and card payments.
- Put together sales contracts, completed documentation and issued receipts.
- Set up delivery and repair appointments based on availability and individual schedules.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Fielded customer questions to share information about products, availability and pricing.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Referred customers to various services by evaluating needs and providing recommendations.
- Worked independently with minimal supervision.
Collage After Hours Coordinator
CQUniversity
Mackay, QLD
01.2018 - 12.2018
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Strategised to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Provided emotional support and counselings to residents coping with loss and created and developed bereavement groups.
- Conducted tours, orientation and educational sessions for residents and families.
- Supported personal needs of residents dealing with diverse conditions.
Equestrian Instructor
South Mountain YMCA Camps
Reinhold, Pennsylvania, USA
04.2017 - 09.2017
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Cued or signaled animals during performances.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Administration Trainee
Saraji Mine
Dysart, QLD
01.2014 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Dance Teacher
Just Dance
Dysart, QLD
01.2010 - 12.2015
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned routines for recitals and performances
Farm Hand
Rockhaven
Capella, QLD
01.2009 - 12.2015
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Repaired farm tillers, tractors and trucks to maintain proper working order.
- Administered feed supplements to cows and other livestock.
- Cleared away animal waste by hosing out operational areas.
- Assisted in farm animal branding, dipping and shearing.
- Monitored inventories of animal feed, planting supplies and farm tools to maintain smooth farm operations.
- Repaired farm equipment, completing both emergency and preventive maintenance quickly and accurately.
Education
Diploma of Beauty Therapy -
Central Queensland University
Mackay, QLD11.2019
ITEC Level 3 Diploma in Fashion, Theatre And Media -
VCTC
Gold Coast, QLD11.2017
Diploma of Screen And Media -
Australian Institute of Creative Design
Gold Coast, QLD03.2017
Business Administration Certificate III -
CTC Training
Saraji Mine 11.2014
High School Diploma -
Dysart State High School
Dysart, QLD11.2013
Retail Certificate II -
TAFE Queensland
Dysart, QLD11.2012
Workplace Practices Cert I And II -
Dysart State High School
Dysart, QLD11.2012
Skills
- HR Support
- New Hire Processing
- Administering Payroll
- Makeup Application
- Excellent Hand Eye Coordination
- Attention to Detail
- Analytical and Critical Thinking
- Time Management
- Self-Motivated
- Customer Relations
- Customer Consulting
- Individualized Assessments
Hobbies
Sewing, Craft, Reading, Horse Riding, Gardening.
Timeline
Payroll Administrator
Ellico Group
01.2023 - Current
Beauty Therapist
Beauty Worxs
04.2021 - Current
Beauty Therapist
Natural Body And Beauty
07.2020 - 04.2021
Gymnastics Coach
Pure Gymnastics
01.2020 - 11.2022
Medical Receptionist
Brisbane Street Clinic
11.2019 - 07.2020
Volunteer Equestrian Vaulting Coach
Sarina Equestrian Vaulting Team
05.2018 - Current
Exam Invigilator
CQUniversity
01.2018 - 12.2020
Collage After Hours Coordinator
CQUniversity
01.2018 - 12.2018
Equestrian Instructor
South Mountain YMCA Camps
04.2017 - 09.2017
Business Administration Trainee
Saraji Mine
01.2014 - 12.2014
Dance Teacher
Just Dance
01.2010 - 12.2015
Senior Sales Assistant
Dysarts Home Timber And Hardware
01.2009 - 11.2019
Farm Hand
Rockhaven
01.2009 - 12.2015
Diploma of Beauty Therapy -
Central Queensland University
ITEC Level 3 Diploma in Fashion, Theatre And Media -
VCTC
Diploma of Screen And Media -
Australian Institute of Creative Design
Business Administration Certificate III -
CTC Training
High School Diploma -
Dysart State High School
Retail Certificate II -
TAFE Queensland
Workplace Practices Cert I And II -
Dysart State High School