Summary
Overview
Work History
Education
Skills
Accomplishments
Linkedin Profile
Timeline
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Amy Espig

Amy Espig

Eagleby,QLD

Summary

I have had the opportunity to work on and develop my career when I was living in Victoria for roughly 6 years. I have since moved back to QLD and continued to further develop my career and feed my passion when it comes to working with computer systems, and helping businesses improve on system designs and operations for more reliable workflow management needs. Unfortunately I have been made redundant and am now on the lookout to work for another company that could meet or possibly even exceed the expectations and standards I got to experience with my previous employer.

I am looking for a role that will fuel my passion, enable me to feel a sense of accomplishment and belonging in the workplace. I want to surrounded by likeminded people who all strive to accomplish the same goal, and are there for support in the workplace when help is needed to solve complex problems. I want to work for a company who understand the value in looking after their staff, who invest and see the importance a healthy work culture brings to the workplace. I am looking for the opportunity to work for a business where I can not only progress in my career and feed the need to learn, but to also work towards operational goals.

Overview

10
10
years of professional experience

Work History

Software Implementation Consultant

SimPRO
03.2022 - 01.2023
  • Offered client training services via on-site and online interaction to streamline onboarding process for new and existing implemented systems.
  • Learned customers' business processes and workflows for many different industries to customize implementation measures for minimal disruption to operations.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Create and provide clients with detailed mapped out workflows.
  • Ability to lead small groups, and individual training facilitation.
  • Follow and adhere to internal procedures and guidelines.
  • Met and exceeded internal KPI's relating to 'Customer Health Scores'.
  • Project manage implementations by providing training plans, an agenda and an overview for each session over the course of every implementation to accomplish key milestones.
  • Effectively assist client with change management within their business.
  • Keep all internal systems updated with all relevant data outlining the progress of each implementation.
  • Build strong relationships with all clients and fellow peers.
  • Liaise with other IC's for problem solving.
  • Occasionally work collaboratively with other IC's on implementations.
  • Promptly communicate with clients via email, phone and online meetings with introductions, meeting invites and session overviews.
  • Recommend solutions to overcome problems and roadblocks to clients to ensure a successful implementation.
  • Have a high level of independent judgement and decision making throughout the implementation process.
  • Stay up to date with all new simPRO product releases.

Business Process & Member Support

NECA
08.2019 - 05.2022
  • Configuring, implementing, maintaining and provide training on NECA's new Engagement Management System (iMIS).
  • Cleaning data, preparing data for conversion over to EMS (iMIS).
  • Create, update and implement company processes .
  • Implement and maintaining business process mapping tool.
  • Create business processes for multiple departments.
  • Create monthly KPI reports for council meetings.
  • Provide recommendations to Directors on continuous improvements, in areas such as organisation structure, resource planning, category re-structures and work flow processes.
  • Administration/reporting behind ISMAA Program (Industry Specific Mentoring Apprentices Australia)
  • Implementing and maintaining the CRM (Microsoft Dynamics)
  • Maintain, administer and review procure databases, registers and systems; provide administrative support and determine the most suitable course of action when required.
  • Responsible for managing the training of, and inducting of new staff with systems used
  • Training & mentoring staff on transactional & administration activities and ensuring compliance is maintained
  • Delivering an exceptionally high level of customer service

Program Administrator

NECA
08.2018 - 08.2019
  • Administration/reporting behind ISMAA Program (Industry Specific Mentoring Apprentices Australia)
  • Implementing and maintaining the CRM (Microsoft Dynamics)
  • Create monthly KPI reports for council meetings
  • Maintain, administer and review procure databases, registers and systems; provide administrative support and determine the most suitable course of action when required.
  • Responsible for managing the training of, and inducting of new staff with systems used
  • Training & mentoring staff on transactional & administration activities and ensuring compliance is maintained.
  • Delivering an exceptionally high level of customer service.

Reception/Admin Assistant

NECA
10.2016 - 08.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • First level support for NECA Members.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exceeded goals through effective task prioritization and great work ethic.

Office/Service Administrator

M2K Technology Solutions
02.2016 - 10.2016
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Coordinated product deliveries with partnered companies.

Education

Certificate III - Business Administration And Management

NECA Education & Careers
VIC
2017

Skills

  • System Implementation
  • Organization Skills
  • Process Management Skills
  • Process Improvements
  • Change Management Skills
  • Written and Verbal Communication Skills
  • Team Motivation/Teamwork
  • Independence
  • Goal Driven
  • Scheduling
  • Excellent Attention to Detail

Accomplishments

  • Proven to myself in moments of doubt, that I am capable of more than I think I am capable of.
  • Assisted many businesses create more efficiency in their processes/workflows.
  • Created workflows/processes in the CRM (Microsoft Dynamics) that trigger various actions to improve work efficiency and helps to develop KPI's in many departments
  • Configured and implemented an Engagement Management System (iMIS) to store all customer accounts in one central point that links in with a member portal and a payment system. As well as tracking every members engagement history that is then utilised to create an engagement score.
  • Completed a Certificate III in Business Administration and Management.

Linkedin Profile

Amy Espig

https://www.linkedin.com/in/amy-espig-363a09194/

Timeline

Software Implementation Consultant

SimPRO
03.2022 - 01.2023

Business Process & Member Support

NECA
08.2019 - 05.2022

Program Administrator

NECA
08.2018 - 08.2019

Reception/Admin Assistant

NECA
10.2016 - 08.2018

Office/Service Administrator

M2K Technology Solutions
02.2016 - 10.2016

Certificate III - Business Administration And Management

NECA Education & Careers

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