Amy Faulkner
Brisbane,Australia
Summary
Offering a unique blend of legal expertise and experience in different areas of customer service, with a well-rounded perspective on regulatory compliance, operational coordination, and navigating high-pressure, fast-paced environments with precision and professionalism. Skilled in team training and mentorship, maintaining confidentiality, and ensuring accuracy under tight deadlines. A strong communicator with a team-oriented, collaborative mindset, and a commitment to continuous process improvement through technology and leadership.
Overview
13
13
years of professional experience
Work History
Paralegal/Legal Assistant
Murdoch Lawyers
04.2022 - 04.2023
- Prepared legal documents such as Probate Applications
- Legal Assistant duties for conveyancing
- Calendar management of Special Counsel and Director
- Conducted Titles QLD lodgements
- Conducted property searches and due diligence
- Drafting of notarized documents under the guidance of Counsel
- Managed Wills & Estates safe custody
- Opened new files with appropriate correspondence
- Conducted initial client interviews to obtain essential information about their legal matters
- Reduced high level of paper trail by 50% by implementing a streamlined digital workflow
- Prepared client meeting documents and various administrative tasks
- Conducted legal research for Special Counsel to assist in case preparation
Senior Litigation Paralegal
Shine Lawyers
03.2020 - 04.2022
- Developed team performance through training, coaching, and the mentorship of new paralegals within the class actions department
- Proficient in Power BI, Power Point, Case Tracker
- Conducted briefs to including complex databases of medical and client information
- Carrying out legal research & drafting of legal documentation
- Upholding strict security and confidentiality of documents and data
- Conducted initial client interviews to obtain essential & sensitive information about their legal & health matters
- Gathered and analyzed research data covering decisions, codes, and statues
- Managed billing processes by tracking billable hours and consecutively hitting billable hour targets of 7.5hrs per day
- Managed a high volume of inbound and outbound calls, ensuring timely and accurate updates to individual files
- Tracked results against key performance indicators using report data for the class action team
Guest Service Representative
Virgin Australia
10.2018 - 01.2019
- Daily operations including check-in and check-out processes
- Boarding Gate Duties
- Understanding of aviation terminology
- Handled and managed airline reservations and payments as well as customer complaints
- Provided assistance in the self-service check-in and troubleshooting technical issues
- Supported passengers with special needs or disabilities by providing assistance throughout their airport journey
- Conducted pre-flight announcements to inform passengers of safety protocols and flight details
- Maintained accurate computer inventory records detailing available passenger space
- Resolved customer concerns, including tracing lost, delayed, and misdirected baggage
- Flight handling and managed disrupts to ensure smooth flow of operations
Flight Operations & Ground Crew
Airnorth Aviation
06.2014 - 05.2017
- Overseeing flight schedules, disability approvals, and pre-flight processes
- Operation of Aero-Bridge and other aviation equipment
- High level of safety awareness & 4 week ground school Training
- High level of customer service and understanding regarding cultural awareness working for a regional airline
- Implemented safety protocols to minimize risk in aviation operations
- Maintained optimal safety protections for personnel and aircraft
- Ensured accuracy of weight and balance calculations for helicopter operations
- Prepared and maintained flight records, reports, and documentation
Corporate Administrator
Deloitte
05.2011 - 05.2013
- Organized and scheduled board of directors meetings including coordinating preparation of meeting materials and agendas
- Conducted technical set up of site-to-site video conferencing calls
- Managed daily office operations and administrative procedures
- Ordering of stock and stock take of office and breakroom supplies
- Controlled and operated the switchboard for Adelaide offices
- Organized company events such as conferences, team-building activities, and holiday parties
- Compiled and analyzed data to create reports for management review
- Trained new employees in office systems, policies, and procedures
- Oversaw facility maintenance tasks including repairs, cleaning services, and safety inspections
- Collaborated with IT department to troubleshoot technical issues affecting office equipment or software
Receptionist
Woman's Legal Services
06.2010 - 07.2010
- Responded to walk-in, telephone and email inquiries
- Created bundles for use in court, general filing of court documents
- Uploading of correspondence to legal software
- Photocopying and technical troubleshooting
Education
Diploma of Legal Services -
TAFE
Queensland10.2021
Qualified Commissioner of Declarations (Cdec) -
01.2021
Year 12 -
Salisbury East High School
Adelaide, SA12-2010
Skills
- Client, Stakeholder Engagement, and Management
- Administrative Support / Personal Assistant
- Effective complaint resolution
- Analytical problem-solving
- Team leadership
- Professional phone etiquette and call screening
- Tech-savvy nature
- File and records management
References
Available upon request.
Languages
English, Proficient (C2)
Timeline
Paralegal/Legal Assistant
Murdoch Lawyers
04.2022 - 04.2023
Senior Litigation Paralegal
Shine Lawyers
03.2020 - 04.2022
Guest Service Representative
Virgin Australia
10.2018 - 01.2019
Flight Operations & Ground Crew
Airnorth Aviation
06.2014 - 05.2017
Corporate Administrator
Deloitte
05.2011 - 05.2013
Receptionist
Woman's Legal Services
06.2010 - 07.2010
Diploma of Legal Services -
TAFE
Qualified Commissioner of Declarations (Cdec) -
Year 12 -
Salisbury East High School
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