Amy Ferguson
Coolalinga,NT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Electoral Service Support Officer
Australian Electoral Commission
2022.08 - Current
- Enhanced client satisfaction by addressing enquiries and resolving issues in a timely manner.
- Developed comprehensive training materials to onboard new hires, resulting in reduced learning curves.
- Managed office supplies inventory, ensuring availability of necessary resources for daily tasks.
- Coordinated travel arrangements for executives and staff, optimizing schedules and minimizing expenses.
- Reduced response time for client inquiries through efficient triaging of incoming calls and emails.
- Supported and managed electoral projects to achieve milestones by providing administrative assistance during crucial stages.
- Maintained confidentiality of sensitive information by following established document handling procedures diligently.
- Demonstrated adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under pressure.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of electoral and enrolment procedures and creating welcoming, positive experiences.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supervised small teams of up to 5 people.
- Developed Enrolment Reports for National Office teams.
Mobile Polling Support Cell Team Leader
Australian Electoral Commission
2023.07 - 2023.11
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other team leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Administrative Assistant
Australian Electoral Commission
2021.08 - 2022.08
- Ensured accurate record-keeping with diligent data entry and database management for sensitive elector information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
Call Centre Operator
UniBet Australia
2022.04 - 2022.09
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while placing sports and racing bets on behalf of customers.
- Maintained client confidentiality at all times.
- Ability to multi-task while taking customer service calls and actively participating in live customer support chats.
Declaration Vote Issuing Officer/Count Manager
Northern Territory Electoral Commission
2022.08 - 2022.08
- Assisted electors with completion of their enrolment forms and declaration vote paperwork.
- Maintained a high degree of confidentiality and discretion when dealing with sensitive client information.
- Utilized various investigative searches to locate elector on the National Electoral Roll.
- Managed a small team of 5, conducting the initial count of votes received at our location on polling day.
Food and Beverage Attendant
SILKS Darwin
2020.11 - 2021.04
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Administrative Assistant
Northern Territory Electoral Commission
2020.07 - 2020.12
- Managed a large volume of mail under pressure while maintaining both privacy and accuracy.
- Processed postal votes, matching data on envelope to elector data in the TIGER system.
- Accurately counting thousands of votes on election night.
Stage Manager
Territory Taste Festival
2019.05 - 2019.05
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Processed transactions accurately while maintaining a high level of customer service.
- Distributed promotional material.
- Acted as a Personal Assistant to VIP guests.
Cafe Server
Fannie Bay Cool Spot
2017.09 - 2018.02
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Event Worker
Territory Taste Festival
2017.04 - 2017.04
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Distributed promotional material.
- Restocked and organized merchandise in front lanes.
- Handled cash and card transactions to complete customer purchases.
Education
High School Diploma -
Darwin High School
Darwin City, NT11.2020
Skills
- De-Escalation Techniques
- Multitasking Abilities
- Report creation
- Stock management
- Time Management
- Teamwork and Collaboration
- Customer Service
- Adaptability
- Microsoft Office
- Document and Records Management
- Attention to Detail
- Complaint resolution
Timeline
Mobile Polling Support Cell Team Leader
Australian Electoral Commission
2023.07 - 2023.11
Electoral Service Support Officer
Australian Electoral Commission
2022.08 - Current
Declaration Vote Issuing Officer/Count Manager
Northern Territory Electoral Commission
2022.08 - 2022.08
Call Centre Operator
UniBet Australia
2022.04 - 2022.09
Administrative Assistant
Australian Electoral Commission
2021.08 - 2022.08
Food and Beverage Attendant
SILKS Darwin
2020.11 - 2021.04
Administrative Assistant
Northern Territory Electoral Commission
2020.07 - 2020.12
Stage Manager
Territory Taste Festival
2019.05 - 2019.05
Cafe Server
Fannie Bay Cool Spot
2017.09 - 2018.02
Event Worker
Territory Taste Festival
2017.04 - 2017.04
High School Diploma -
Darwin High School
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