Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Amy Ferguson

Gawler South

Summary

I have worked predominately in the Hospitality Industry and have attained the necessary qualifications for that Industry.

During the course of my career, I believe I have gained the ability to fulfil the required responsibilities of working in a Customer Service Role.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Roadside Assistance Call Centre Consultant

Ultra Tune
10.2023 - Current
  • Taking Inbound Calls and Assisting Customers with Queries
  • Dispatching Tow Trucks and Roadside Personnel to Customers
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintaining Office Cleanliness (Night Shift Only)
  • Administrative Duties

Disability Support Worker

Quality Lifestyle Support
01.2018 - 01.2019
  • Personal Care, Medication Assistance, General household duties, Community Access, House administrative duties.
  • Disability Support

Kitchen Hand/Front of House

Bright Star Foods
01.2017 - 01.2018
  • Customer service, Barista duties, Short order cooking, Ordering stock, General cleaning, Opening and Closing of store.
  • Maintained cleanliness and organization in kitchen areas, ensuring adherence to health and safety standards.
  • Monitored inventory levels, assisting in stock management to prevent shortages during service periods.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

Bar Assistant

LISMORE TURF CLUB
01.2010 - 01.2010
  • Bar setup, Customer service, Replenishing stock, General cleaning of bar areas, Cash handling.
  • Venue & Bar

Bar Assistant

BALLINA JOCKEY CLUB
01.2009 - 01.2010
  • Bar setup, Customer service, Replenishing stock, General cleaning of bar areas, Cash handling.
  • Venue & Bar

BAR ASSISTANT VIP AREA

CLARENCE RIVER JOCKEY CLUB
01.2007 - 01.2010
  • Bar setup, Replenishing stock, Collecting glasses, Liaise with VIP’s.
  • Jockey Club/VIP Events

Bar Assistant

SOUTH GRAFTON BOWLING CLUB
01.2008 - 01.2008
  • Bar setup, Keg changing, Customer service, Replenishing stock, Organising raffles, Cash handling, Poker machine payouts, Cleaning.
  • Bowling Club

Bar Assistant/Waitress

VILLAGE GREEN HOTEL
01.2008 - 01.2008
  • Bar setup, Customer service, Replenishing stock, Poker machine payouts, Waitressing, Taking food orders & processing on computerised system, Serving and clearing tables.
  • Hotel & Bar

Skills

  • 18 Months experience in Roadside Assistance Dispatch
  • Seven Years Experience in face to face contact in Customer Service
  • Excellent written and verbal communication skills
  • High level of Multi-tasking abilities
  • Ability to quickly build a rapport with Customers
  • General Knowledge Of Microsoft Office

Certification

  • Responsible Service of Alcohol QLD - 2010
  • Responsible Conduct of Gambling QLD - 2010
  • Senior First Aid - 2008

Timeline

Roadside Assistance Call Centre Consultant

Ultra Tune
10.2023 - Current

Disability Support Worker

Quality Lifestyle Support
01.2018 - 01.2019

Kitchen Hand/Front of House

Bright Star Foods
01.2017 - 01.2018

Bar Assistant

LISMORE TURF CLUB
01.2010 - 01.2010

Bar Assistant

BALLINA JOCKEY CLUB
01.2009 - 01.2010

Bar Assistant

SOUTH GRAFTON BOWLING CLUB
01.2008 - 01.2008

Bar Assistant/Waitress

VILLAGE GREEN HOTEL
01.2008 - 01.2008

BAR ASSISTANT VIP AREA

CLARENCE RIVER JOCKEY CLUB
01.2007 - 01.2010
Amy Ferguson