Amy Ferguson
Gawler South
Summary
I have worked predominately in the Hospitality Industry and have attained the necessary qualifications for that Industry.
During the course of my career, I believe I have gained the ability to fulfil the required responsibilities of working in a Customer Service Role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Roadside Assistance Call Centre Consultant
Ultra Tune
10.2023 - Current
- Taking Inbound Calls and Assisting Customers with Queries
- Dispatching Tow Trucks and Roadside Personnel to Customers
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintaining Office Cleanliness (Night Shift Only)
- Administrative Duties
Disability Support Worker
Quality Lifestyle Support
01.2018 - 01.2019
- Personal Care, Medication Assistance, General household duties, Community Access, House administrative duties.
- Disability Support
Kitchen Hand/Front of House
Bright Star Foods
01.2017 - 01.2018
- Customer service, Barista duties, Short order cooking, Ordering stock, General cleaning, Opening and Closing of store.
- Maintained cleanliness and organization in kitchen areas, ensuring adherence to health and safety standards.
- Monitored inventory levels, assisting in stock management to prevent shortages during service periods.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Bar Assistant
LISMORE TURF CLUB
01.2010 - 01.2010
- Bar setup, Customer service, Replenishing stock, General cleaning of bar areas, Cash handling.
- Venue & Bar
Bar Assistant
BALLINA JOCKEY CLUB
01.2009 - 01.2010
- Bar setup, Customer service, Replenishing stock, General cleaning of bar areas, Cash handling.
- Venue & Bar
BAR ASSISTANT VIP AREA
CLARENCE RIVER JOCKEY CLUB
01.2007 - 01.2010
- Bar setup, Replenishing stock, Collecting glasses, Liaise with VIP’s.
- Jockey Club/VIP Events
Bar Assistant
SOUTH GRAFTON BOWLING CLUB
01.2008 - 01.2008
- Bar setup, Keg changing, Customer service, Replenishing stock, Organising raffles, Cash handling, Poker machine payouts, Cleaning.
- Bowling Club
Bar Assistant/Waitress
VILLAGE GREEN HOTEL
01.2008 - 01.2008
- Bar setup, Customer service, Replenishing stock, Poker machine payouts, Waitressing, Taking food orders & processing on computerised system, Serving and clearing tables.
- Hotel & Bar
Skills
- 18 Months experience in Roadside Assistance Dispatch
- Seven Years Experience in face to face contact in Customer Service
- Excellent written and verbal communication skills
- High level of Multi-tasking abilities
- Ability to quickly build a rapport with Customers
- General Knowledge Of Microsoft Office
Certification
- Responsible Service of Alcohol QLD - 2010
- Responsible Conduct of Gambling QLD - 2010
- Senior First Aid - 2008
Timeline
Roadside Assistance Call Centre Consultant
Ultra Tune
10.2023 - Current
Disability Support Worker
Quality Lifestyle Support
01.2018 - 01.2019
Kitchen Hand/Front of House
Bright Star Foods
01.2017 - 01.2018
Bar Assistant
LISMORE TURF CLUB
01.2010 - 01.2010
Bar Assistant
BALLINA JOCKEY CLUB
01.2009 - 01.2010
Bar Assistant
SOUTH GRAFTON BOWLING CLUB
01.2008 - 01.2008
Bar Assistant/Waitress
VILLAGE GREEN HOTEL
01.2008 - 01.2008
BAR ASSISTANT VIP AREA
CLARENCE RIVER JOCKEY CLUB
01.2007 - 01.2010