Amy Ffrench
Adelaide,SA
Summary
Hello I am Amy and I am keen to utilize my key attributes that I have and engage them into the workforce. My friendly approachable, talkative, bubbly personality will make me highly likable with face-to-face contact with customers and with all staff. I like to be given tasks and complete them in a timely manner where I can do so alone or in a group setting.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Woolworths
Playford, SA
08.2025 - Current
- Delivered exceptional customer service in every interaction to enhance customer satisfaction.
- Analyzed customer requirements quickly to offer effective solutions.
- Executed daily tasks with precision and attention to detail to support overall operations.
- Collaborated with diverse coworkers to achieve project goals and meet deadlines effectively.
KFC Team Member
KFC
Playford, 5114
12.2022 - 06.2025
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests at KFC counter and took drive-thru orders.
- Operated register systems to process orders and payments.
- Prepared menu items following food safety and quality standards.
- Packaged meals and checked orders for accuracy before handoff.
- Cleaned dining areas, kitchen surfaces, and equipment throughout shifts.
- Followed procedures for hygiene, sanitation, and safe food handling.
- Supported team members during rush periods and maintained steady service.
Volunteer
Salisbury North Football Club
Salisbury, SA
01.2021 - 03.2021
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean and organized facilities to enhance program functionality.
- Communicated essential updates to colleagues to ensure smooth operations.
- Contributed to enjoyable events by assisting with canteen operations and cleanup.
Education
Year 12 Completion -
Craigmore High School
Blakeview, SASkills
- Order verification
- Payment processing
- Transaction accuracy
- Inventory management
- Retail management
- Customer service
- Team coordination
- Clear communication
Accomplishments
- Customer Service Excellence:Consistently delivered friendly, helpful, and customer-focused service, contributing to positive customer feedback and experiences.
- Employee Training & Development:Assisted with training new employees, helping them understand workplace procedures, service standards, and daily responsibilities.
- KPI Achievement: Consistently met personal KPIs and performance targets while maintaining high standards of productivity and service.
- Working Under Pressure: Demonstrated the ability to remain calm, positive, and professional during busy periods while maintaining efficient service.
Licenses & Certifications
- Provisional drivers license.
- Responsible Service of Alcohol.
- Police clearance
- First aid certificate.
Timeline
Online Personal Shopper
Woolworths
08.2025 - Current
KFC Team Member
KFC
12.2022 - 06.2025
Volunteer
Salisbury North Football Club
01.2021 - 03.2021
Year 12 Completion -
Craigmore High School