Amy Ford

• Trouble shoot variances and technology
• Identified and solved bottlenecks
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained adequate staffing to meet objectives within budget.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Trained employees on additional job positions to maintain coverage of roles.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Coached, mentored and trained team members in order to improve their job performance.

Merlo is a popular coffee brand in Queensland. This particular store was based inside Brisbane domestic airport and therefore faced a high volume of people.

I was able to perform my role as a barista under pressure and high demand, whilst also upholding quality service. At this location I was a main barista.

In November of 2022, my partner and I relocated for Melbourne for 12 months, for his career.

• Created signs and displays to advertise store products or events.
• Assisted with catering orders for corporate clients or private parties upon request.
• Maintained calm demeanor during high-volume periods and special events.
• Checked brewing equipment for proper functionality.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Monitored inventory levels of supplies and restocked when necessary.
• Developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Placed orders with suppliers for delivery of products required for daily operations.
• Operated cash registers to process customer payments.
• Kept up-to-date records of sales transactions using point-of-sale systems.
• Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.