Amy Frauenfelder
Baranduda ,VIC
Summary
Proficient professional with a solid background in overseeing daily operations, managing team and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, increasing sales revenue and developing team in previous roles.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Liquorland Easy Ordering Coach
Coles Liquor
10.2024 - Current
- Worked collaboratively with multiple departments to implement automatic ordering at store level.
- Conducted one-on-one Store Manager and Area Manager training sessions to enhance understanding.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created manuals, guides and visual materials for training purposes.
- Recommended changes or improvements in existing training processes as required.
- Utilised advanced technical skills and expertise to highlight complex system issues to relevant stakeholders.
- Identified gaps in Store Manager knowledge, liaising with Area Managers to develop targeted training to address these areas of concern.
Area Manager
Coles Liquor
01.2021 - 10.2024
- Worked with direct reports to develop and implement strategies, improving operational performance and customer satisfaction.
- Identified and developed top talent to promote performance-oriented culture.
- Revitalised underperforming teams and transformed profitability and productivity through targeted training.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Conducted market research and reported on competitors.
- Contributed innovative and mutually beneficial conditions in the development of the 2024 Coles Liquor Enterprise Bargaining Agreement.
Store Manager
First Choice Liquor Market Wodonga
Wodonga, Vic
06.2017 - 10.2024
- Consistently met and surpassed operational targets.
- Evaluated store performance, creating effective action plans to focus strategic decisions on long-term objectives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Strengthened store productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired Store Managers.
- Area audit and payroll champion.
- Worked remotely with the renewal team to deliver the Manns Central Liquorland store in 2017.
Store Manager
First Choice Albury
09.2011 - 06.2017
- Identified operational issues and implemented appropriate process improvements to drive key performance indicators.
- Accountable for the professional development of all team members
- Area audit and payroll Champion.
- Resided temporarily in Melbourne as a seconded First Choice Area Manager.
- Acting Liquorland Area Manager during periods of annual leave.
- Selected to participate in the store manager operational Christmas calls
- Invited to participate in “Inspiring the Magic” a leadership essentials program
Dry Goods Manager
Coles Supermarket Wangaratta
05.2010 - 09.2011
- Led a grocery team of 25+ employees.
- Assigned tasks to fit skill levels and maximise team performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Over saw the running of the entire store weekly in the absence of the Store Manager.
- Conducted daily huddles with department managers focusing on daily communication and operational targets
- Occupied both the Assistant Store Manager and Dry Goods role during the recruitment process for the new ASM
- Completed Retail leaders Level 2.
Dairy 2IC
Coles Supermarket Birallee
05.2009 - 05.2010
- Managed inventory to maximise availability.
- Collaborated closely with team members to achieve operational targets and meet deadlines.
- Developed department schedules that adhered to remuneration targets.
- Ensured compliance with health and safety regulations by conducting regular inspections of the department.
- Stocked and rotated products, ensuring freshness and accessibility.
- Organised backroom storage area ensuring a safe environment for employees working in the area.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Duty Manager
Coles Supermarket Wodonga
01.2007 - 05.2009
- Managed team of 30+ employees, ensuring high productivity and quality standards were met.
- Managed team scheduling, ensuring adequate coverage during peak times and projects.
- Completed thorough closing and shift change functions to maintain operational standards.
- Liaised with other departments to ensure seamless operations across the organisation.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of concern.
- Organised team activities to build camaraderie and foster pleasant workplace culture.
- Acted as a liaison between upper management and team, facilitating open communication.
Grocery Assistant
Coles Supermarket Wodonga
03.2002 - 01.2007
- Stock replenishment
- Planograms
- Code checking and markdowns
- Promotional merchandising
Grocery Assistant
Coles Supermarket Wodonga
04.1994 - 06.2000
- Stocked shelves.
- Created and built product displays to engage customers through visual merchandising.
- Unloaded delivery trucks and organised the stock room to optimise space and efficiency.
- Assisted customers with locating items and providing recommendations based on preferences.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
Education
Retail Leaders 2 - Leadership and Multi Site Management
Coles Liquor
08-2021
Diploma - Leadership And Management
Opportune Professional Development
07-2021
Leadership Essentials Program
Coles Liquor
10-2015
Retail Leaders 2
Coles Supermarket
07-2010
Bachelor of Behavioural Science - Psychology
La Trobe University
01.2000
Skills
- Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions
- Accomplished, organised and motivated
- Effective at multi-tasking
- Flexible, adaptable and keen to take initiatives
- Relationship building and management
- Cross-functional collaboration
- Performance management
- Team development
- Recruitment and hiring
- Talent review
- Operations management
Certification
- Retail Food Safety.
- Victorian RSA.
- Licensees First Step.
- NSW RSA Competency card.
- High Risk license (Forklift).
- Victorian driver's license.
References
Anneke Delaney, National Operations Inventory Manager.
0457295423
Tahnee Walker, Coles Liquor State Manager, NSW.
0435093589
Timeline
Liquorland Easy Ordering Coach
Coles Liquor
10.2024 - Current
Area Manager
Coles Liquor
01.2021 - 10.2024
Store Manager
First Choice Liquor Market Wodonga
06.2017 - 10.2024
Store Manager
First Choice Albury
09.2011 - 06.2017
Dry Goods Manager
Coles Supermarket Wangaratta
05.2010 - 09.2011
Dairy 2IC
Coles Supermarket Birallee
05.2009 - 05.2010
Duty Manager
Coles Supermarket Wodonga
01.2007 - 05.2009
Grocery Assistant
Coles Supermarket Wodonga
03.2002 - 01.2007
Grocery Assistant
Coles Supermarket Wodonga
04.1994 - 06.2000
Retail Leaders 2 - Leadership and Multi Site Management
Coles Liquor
Diploma - Leadership And Management
Opportune Professional Development
Leadership Essentials Program
Coles Liquor
Retail Leaders 2
Coles Supermarket
Bachelor of Behavioural Science - Psychology
La Trobe University