Amy Gallen
Rouse Hill
Summary
Dynamic Office Manager with a proven track record at ADBO WORLD, excelling in customer service and organizational skills. Enhanced operational efficiency through streamlined filing systems and maintained accurate financial records. Adept at relationship building and document management, ensuring confidentiality and effective communication across all levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
ADBO WORLD
01.2024 - 07.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Measurer Co - Ordinator
DecoGlaze
07.2022 - 01.2024
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Invoicing with MYOB & XERO
Retail Sales Assistant
Connor Clothing
10.2021 - 05.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
Administrative Assistant
DecoGlaze
05.2018 - 10.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist
Nyman Gibson Miralis
02.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Beauty
Australian Academy Of Beauty
Bella VistaHigh School Diploma -
Kellyville High School
Kellyville01-2016
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Clerical support
- Relationship building
- Scheduling coordination
- Inventory control
- Staff management
- Database administration
Certification
- High School Certificate (HSC)
- Diploma of Beauty, Salon Management & Laser studies
- Statement of attainment in executive assistant organisation skills (TAFE)
Timeline
Office Manager
ADBO WORLD
01.2024 - 07.2025
Measurer Co - Ordinator
DecoGlaze
07.2022 - 01.2024
Retail Sales Assistant
Connor Clothing
10.2021 - 05.2022
Administrative Assistant
DecoGlaze
05.2018 - 10.2021
Receptionist
Nyman Gibson Miralis
02.2017 - 05.2018
Beauty
Australian Academy Of Beauty
High School Diploma -
Kellyville High School
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