Summary
Overview
Work History
Skills
Timeline
Generic

Amy Gallo

Cromer ,NSW

Summary

Knowledgeable Medical Practice Manager with over 7 years of experience, committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care. Always Punctual with a strong attention to detail.

Well presented, extremely hardworking and a strong work ethic. I'm extremely loyal and honest and pride myself with the ability to work autonomously and in a team.

Overview

16
16
years of professional experience

Work History

Medical Practice Manager

Specialist Plastic Surgeon
Manly & Bondi Junction
10.2016 - Current
  • Maintained financial records, including billing and accounts receivable and payable.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Monitored compliance with AHPRA regulations concerning patient privacy rights.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Managed vendor relationships for supplies and services related to the practice.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Consulted with clinicians to develop business strategy.
  • Motivated staff by offering direction and providing constructive feedback.
  • Communicated with patients with compassion while keeping medical information private.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Recruited, hired and trained new medical and facility staff.
  • Explained policies, procedures and services to patients.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.

Technical Advisor

Schwarzkopf Professional
Frenchs Forest
01.2008 - 09.2016
  • Responded to client inquiries via phone, email, or other communication methods.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Developed relationships with customers to ensure satisfaction.
  • Monitored customer service calls and provided feedback on performance.
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Maintained accurate records of customer interactions and transactions.
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Performed data entry tasks related to customer accounts and order processing.
  • Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
  • Utilized various software applications such as CRM systems for tracking purposes.
  • Consulted with customers regarding needs and addressed concerns.

Skills

  • Insurance Billing
  • Practice Management
  • Practice Marketing
  • Resource Management
  • Patient Relations
  • Operations Management
  • Staff Supervision
  • Hiring Medical Personnel
  • Human Resources Management
  • Payroll Administration
  • Staff Management

Timeline

Medical Practice Manager

Specialist Plastic Surgeon
10.2016 - Current

Technical Advisor

Schwarzkopf Professional
01.2008 - 09.2016

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Amy Gallo