Amy Grech
Sylvania Waters,NSW
Summary
I am an encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer service and relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Billini
Bankstown, NSW
02.2019 - 09.2022
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Directed staff and managed store
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created visual store strategy based on market trends.
Permanent Part Time
BARDOT
, Nsw
06.2017 - 09.2018
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories and merchandise care
- Provided positive first impressions to welcome existing, new and potential customers
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Volunteered for extra shifts during holidays and other busy periods to staffing shortages
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Receptionist
PRD Real Estate
Beverly Hills, NSW
03.2017 - 06.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sale Assisting open homes
- Leasing
Sale Assitant
Footlocker
Miranda, NSW
10.2015 - 02.2017
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Greeting and approaching customers making them feel welcomed
- Open and Closed store included cash register
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Real Estate
Certificate of Registration
High School Diploma -
Sylvania High School
Sylvania10.2018
Skills
- Business Leadership
- Policy Development and Enforcement
- Hiring and Onboarding
- Management Training
- Rostering
- Opening and Closing
- Banking
- Targets and Budgets
- Stock
- Virtual Merchandising
Timeline
Manager
Billini
02.2019 - 09.2022
Permanent Part Time
BARDOT
06.2017 - 09.2018
Receptionist
PRD Real Estate
03.2017 - 06.2017
Sale Assitant
Footlocker
10.2015 - 02.2017
Real Estate
Certificate of Registration
High School Diploma -
Sylvania High School
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