Summary
Overview
Work History
Education
Skills
Timeline
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Amy Gyles

East Perth, Western Australia,WA

Summary

Organised and dependable customer service professional successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Motivated to maintain customer satisfaction and contribute to company success. Seeking casual or part-time position.

Overview

4
4
years of professional experience

Work History

Customer Relationship Officer

IKEA
01.2022 - Current
  • Managed customer relations on ongoing basis to maximise customer retention.
  • Educated customers about product options and processed purchases.
  • Communicated with customers courteously and professionally to assess and address individual needs, providing timely and quality support.
  • Leveraged sales expertise to promote products and capitalise on upsell opportunities.
  • Built effective working relationships with staff of all ages and backgrounds. Always striving to be a supportive and positive team-player.

Cabin Crew Member

Regional Express Airlines
08.2021 - 12.2021
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Crew Member

McDonalds
11.2019 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Science - Criminology

Murdoch University
Perth, WA
12.2025

Certificate III Aviation (Cabin Crew)

Aerospace Training Services
Perth, WA
12.2019

Skills

  • Customer Relations
  • Computer literacy
  • Attention to detail
  • Active listening
  • Problem-solving abilities
  • Client retention strategies

Timeline

Customer Relationship Officer

IKEA
01.2022 - Current

Cabin Crew Member

Regional Express Airlines
08.2021 - 12.2021

Crew Member

McDonalds
11.2019 - 11.2021

Bachelor of Science - Criminology

Murdoch University

Certificate III Aviation (Cabin Crew)

Aerospace Training Services

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Amy Gyles