Amy Hall
Toowoomba,QLD
Summary
I am an experienced bartender with extensive knowledge of spirits, skilled at building personal connections with customers. Approachable, warm, and committed to fostering a loyal clientele through top-notch service. Passionate about creating a welcoming environment and providing guests with memorable experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
The Southern Hotel
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Prepared garnishes by evenly slicing and pitting fruits.
Sales and administration
Queensland Homecare
01.2010 - 01.2011
- I worked at Queensland Homecare on the phone booking appointments, and in the office with general administrative duties which required:
- Communicating clearly and professionally over the phone. Being able to be understood easily by the client.
- Inputting client information into the online system. Details of appointments, purchases etc
- Calling clients to arrange payments if late, working with clients to an agreeable outcome for both sides.
- Organising between, technicians and clients, for appointments.
- Constantly updating appointments and client information in the system, so that all who had access, could clearly see and understand the system.
- Working as part of a team. Hitting goals and requirements working solo as well.
- Maintaining a professional appearance.
- I didn't work for Queensland Homecare for a long period of time as the Toowoomba office building burnt down, and the company decided to not start up elsewhere in Toowoomba.
Bar tender, waitress
Shamrock hotel, Gowrie Road Hotel
01.2007 - 01.2010
- I worked at both the Shamrock Hotel and Gowrie Hotel as they were owned by the same company.
- I worked comfortably independently and excelled with customer service.
- Taking bookings for everyday dining, and also big events, weddings, corporate functions etc
- Liaising with the chefs and kitchen staff for required catering.
- Organising stock in the bar, to make sure there was enough to accommodate any functions.
- Setting up for events. Table decorations, working with florists and decorators. Achieving the customers wishes for how the venue should look.
- Taking multiple orders from several customers at once, and managing who ordered what and where.
- Working well with colleagues. Communicating effectively and as part of a team. Also working well and efficiently solo.
- Developing a good rapport with customers, making them feel comfortable, relaxed and enjoying their experience.
- Handling intoxicated customers, aggressive and inappropriate customers with respect and professionalism. Being able to call in security if necessary.
- Working well in rapidly changing situations in nightclub. Maintaining professionalism and composure.
Education
Diploma - Hospitality And Tourism Management
TAFE QLD
QLD01-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Menu memorization
- Professional appearance
- Creative mixology
Accomplishments
For the last 3 years, I have designed many cocktails of the month. With exceptional sales.
Certification
- Licensed RSA, RSG and food and services.
Timeline
Bartender
The Southern Hotel
07.2022 - Current
Sales and administration
Queensland Homecare
01.2010 - 01.2011
Bar tender, waitress
Shamrock hotel, Gowrie Road Hotel
01.2007 - 01.2010
Diploma - Hospitality And Tourism Management
TAFE QLD
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