Summary
Overview
Work History
Education
Skills
References
Timeline
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AMY HANNA

Box Hill,NSW

Summary

Personable Front Desk Medical Receptionist with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills, speaking both English and Arabic. Currently, a second year Psychology student at Macquarie University looking to gain more experience in this particular field.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Norwest General Practice
Sydney, NSW
11.2023 - Current
  • Scheduled patient appointments, verifying accuracy of appointment times with patients.
  • Use of Best Practice Software
  • Worked alongside doctors, psychologists, physiotherapists, pharmacists, optometrist and specialists.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Checked patients in and out for appointments and collected payments using both cash and an eftpos machine.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Greeted and checked in patients, updating patient information in Best Practice computer software.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and confirmed patient appointments and consultations.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed referrals for specialist care when requested by physicians or patients.

Receptionist

Pennant Hills Medical Centre
Pennant Hills, 2120
08.2022 - 09.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Completed basic bookkeeping and document filing.
  • Successfully used and operated Best Practice software

Volunteer

Pacifica Cafe
Dural, 2158
05.2021 - 09.2022
  • At Pacific Café (at school) every Monday and Thursday during my recess and lunch breaks as well as occasionally before school
  • operating point of sale machine, handling both cash and eftpos
  • Food preparation and serving
  • Cleaning tables and washing dishes
  • Communicating respectfully and patiently with customers

Casual Sales Assistant

Funball and Ring-Toss
Sydney, NSW
04.2021 - 08.2022
  • Operated game stalls at carnivals and fairs such as Fairfeild Easter Shows, Chinese new year festivals, Cabramatta Moon festivals ect.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Worked long shifts on my feet, supervising and assisting customers by explaining the rules of the games and handling money and change as well as distributing prizes
  • Restocked prizes
  • Ensured the game stalls were always clean and safe to operate in

Volunteer

Fit Kidz Dural
Dural, 2158
09.2020 - 09.2020
  • Supervised and played with the kids
  • Cleaning and organizing of the daycare
  • Prepared snacks

Education

HSC -

Pacific Hills Christian School
Dural
09.2022

Bachelor of Psychology (Honours) -

Macquarie University
North Ryde, NSW

Skills

  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Customer Service-Oriented
  • Friendly, Positive Attitude and Energetic
  • Courteous and Professional
  • Attention to Detail
  • Call Answering and Routing
  • Reliable and Punctual
  • Multitasking and Prioritization
  • Technologically Savvy
  • Processing Payments
  • Opening and Closing Procedures
  • People Skills
  • Communication and listening skills

References

References available upon request.

Timeline

Medical Receptionist

Norwest General Practice
11.2023 - Current

Receptionist

Pennant Hills Medical Centre
08.2022 - 09.2022

Volunteer

Pacifica Cafe
05.2021 - 09.2022

Casual Sales Assistant

Funball and Ring-Toss
04.2021 - 08.2022

Volunteer

Fit Kidz Dural
09.2020 - 09.2020

HSC -

Pacific Hills Christian School

Bachelor of Psychology (Honours) -

Macquarie University

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