Amy Hardie
Stewarton,Vic
Summary
I am a highly motivated, results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. I am a top performer with a consistent track record of meeting and exceeding goals.
Overview
16
16
years of professional experience
Work History
Fresh Adm
Woolworths
Benalla, VIC
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bakery Assistant
bouwmeesters bakery
03.2018 - Current
- Arrange bakery displays, provide exemplary customer service, process orders, manage cash drawer, process sales, package orders, monitor inventory, attend routine cleaning, Manage customer flow.
hotel services
Executive Hideaway Motel/Apartments
Benalla
01.2016 - 02.2017
- Supervised housekeeping staff contractors and vendors, reviewed inventory, executed basic banking and book-keeping tasks, managed front Counter, handled customer compliments and complaints, Upheld OH&S standards, general hotel cleaning and restocking, demonstrated genuine hospitality while greeting and establishing rapport with guests, answered telephones and completed financial transactions for other team members.
cook
RAILWAY HOTEL GOORAMBAT
01.2016 - 02.2017
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines, planned menu’s, managed staff ensuring appropriate staffing levels were met throughout shifts, Collaborated with the Chef in the production of menu’s engaged with customers to ensure satisfaction & discuss menu options, worked in collaboration with house team and management to put together special events, adhered to safe food handling processes and procedures, reviewed inventory, received & verified deliveries.
laundry attendant/cleaner
A cleaner world Benalla
Benalla
01.2014 - 01.2015
- Collected soiled linens and other textiles and transported to wash areas, folded laundry after washing and drying was complete, assisted with cleaning and maintenance of laundry equipment, displayed absolute discretion at handling confidential information, cleaned restrooms, including urinals and toilets, sinks, counters and mirrors; swept, vacuumed, mopped and buffed floors, Adhered to company policies and procedures, Informed supervisors when machines needed major service.
retail assistant
woolworths
leongatha
01.2010 - 11.2011
- Prepared, cut, weighed and wrapped deli meats and cheeses, Verified all deliveries against invoices and completed shortage and overage reports, Delivered quality service by providing a warm and welcoming environment, Prepared orders according to customer preferences, and organised special orders for event catering and party trays, monitored temperature of cases, shelves and storage areas and reported failures to the manager, Scanned shelves and product cases for expired stock and discarded outdated or spoiled items, developed knowledge about products and sales items to answer shoppers' questions, kept cases and shelves clean and well stocked, reported accidents, injuries or unsafe work conditions to manager, managed customer flow and backed up lines to reduce checkout wait time, maintained an atmosphere of enthusiastic customer service.
- (deli, produce, bakery, perishables & night-fill)
Education
Food Hygiene Certificate - Responsible service of alcohol (rsa)
Community College Gippsland
Warragul01.2012
Barista Certificate -
Gippstafe
01.2012
Completion of year 10 -
leongatha secondary college
01.2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Fresh Adm
Woolworths
04.2024 - Current
Bakery Assistant
bouwmeesters bakery
03.2018 - Current
hotel services
Executive Hideaway Motel/Apartments
01.2016 - 02.2017
cook
RAILWAY HOTEL GOORAMBAT
01.2016 - 02.2017
laundry attendant/cleaner
A cleaner world Benalla
01.2014 - 01.2015
retail assistant
woolworths
01.2010 - 11.2011
Food Hygiene Certificate - Responsible service of alcohol (rsa)
Community College Gippsland
Barista Certificate -
Gippstafe
Completion of year 10 -
leongatha secondary college