Amy Harding
Sydney,Sydney
Summary
Customer service professional. Highly organized, dependable and punctual with a solid understanding of performance requirements.
Overview
21
21
years of professional experience
Work History
Leading Hand, Traffic Controller
Retro Traffic
Auburn, Sydney
04.2020 - Current
- Direct traffic in a safe manner, protect co-workers and general public through/ around work site
- Responsible for ensuring quality output and mentoring new team members, providing guidance on proper techniques and safety
- Enabling works at the site to be conducted safely by minimising the risk associated with traffic movement
- Organising and maintaining a workable environment, preparation of setting up and completing close down.
Traffic Controller
DND Traffic
Sydney
07.2019 - 04.2020
- Set up work zone for construction sites, flagging, bollards
- Provide and monitor traffic control closures in heavy traffic areas
- Understand and apply safe traffic control practices, sometimes in stressful or emergency situations
- Work zone safety equipment/signs setup.
Traffic Controller
Australian Traffic Solutions ATS
Wetherill Park
05.2019 - 07.2019
- Positive radios communication with supervisor and drivers on site.
- Directed traffic flow and monitored intersections to ensure the safety of vehicles, pedestrians and cyclists.
- Setup and removal of temporary traffic control equipment and signs.
- Monitored and coordinated traffic during power outages and emergencies.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Assembled traffic cones and pathways for vehicles and pedestrians.
PRACTICE MANAGER
PITT ST MEDICAL CENTRE
Merrylands, Sydney
05.2016 - 11.2018
- Greeting patients and providing them with information and superior service
- Managing a multi-line phone system
- Billing of doctors Medicare vouchers
- Responsible for keeping the medical centre clean and organised
- Maintaining current and accurate medical records.
Retail Assistant
Next to New Clothing
Merrylands, Sydney
02.2004 - 04.2016
- Opening and closing of store
- Assisting with window displays and shop decor
- Operating of the cash register and eftpos machine
- Price, stack and display items for sale
- Building relationships with the customer to ensure they have a positive experience.
Waitress
Mykonos
Parramatta
09.2006 - 11.2009
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
Skills
- Public safety/ people skills
- Critical thinking/ decision making
- Red card
- White card
- Blue card
- Yellow card
- Traffic monitoring
- Team Leader
- Greeting guests
- Dining customer service
- Liquor, wine, and food service
- Table Setting
- Retail experience
- Cash Handling
- Stock management
Timeline
Leading Hand, Traffic Controller
Retro Traffic
04.2020 - Current
Traffic Controller
DND Traffic
07.2019 - 04.2020
Traffic Controller
Australian Traffic Solutions ATS
05.2019 - 07.2019
PRACTICE MANAGER
PITT ST MEDICAL CENTRE
05.2016 - 11.2018
Waitress
Mykonos
09.2006 - 11.2009
Retail Assistant
Next to New Clothing
02.2004 - 04.2016