Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amy Harrison

Summary

Currently a Bar and Gaming attendant with 6+ years of experience in customer service. Demonstrates strong attention to detail, a willingness to learn, the ability to work well under pressure as well as dedication to providing exceptional service. Ready to contribute to a dynamic team and drive exceptional customer experiences within your company.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Bar and Gaming Attendent

Mounties Group
06.2024 - Current
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.

Retail Assistant

Glassons
09.2022 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Ramp/Baggage Service Agent

Qantas Link
06.2023 - 04.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Conducted marshaling activities skillfully, guiding passengers safely towards their designated flights on the tarmac.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Picker Packer

E-Store Logistics
10.2022 - 06.2023
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Cashier Team Lead/Kitchen Hand

Red Rooster
02.2017 - 10.2022
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

High School Diploma -

Mount Carmel Catholic College
Varroville, NSW
11.2020

Skills

  • Strong Work Ethic
  • Quick Decision Making
  • Exceptional Customer Service
  • Reliability and punctuality
  • Time Management
  • Interpersonal Communication
  • Teamwork
  • Ability to work well underpressure

Certification

  • Responsible Service of Alcohol (RSA) (2024)
  • Advanced Responsible Conduct of Gambling (RCG/ARCG) (2024)
  • First Aid/CPR (2024)
  • White Card (2022)
  • Traffic Control Card (2022)
  • Traffic Implementer Card (2022)

References

Red Rooster Store Manager — Aiden Pershouse, 0279235651

Glassons Store Manager — Jamie - Lee Jeans, 0403818007

Timeline

Bar and Gaming Attendent

Mounties Group
06.2024 - Current

Ramp/Baggage Service Agent

Qantas Link
06.2023 - 04.2024

Picker Packer

E-Store Logistics
10.2022 - 06.2023

Retail Assistant

Glassons
09.2022 - Current

Cashier Team Lead/Kitchen Hand

Red Rooster
02.2017 - 10.2022

High School Diploma -

Mount Carmel Catholic College

Similar Profiles

CREATE PROFILE
Amy Harrison